Customer Service Representative
Resume:
Katrina Yolonda Hobbs
Boynton Beach, Fl 33435
OBJECTIVE:
To secure a position in the customer service or medical field with a progressive, growing company to utilize my organizational and superior customer service abilities with an opportunity for personal growth.
EDUCATION:
1994 - 1995 C.C.I Miami, Fl Certified Medical Assistant
1993-1994 I.F.A.C. Miami, Fl Interior Design
1992 N.M.B.S.H N.M.B, Fl High School Diploma
EXPERIENCE:
ALORICA call center
2009-2011
Technical support telephone agent- Handles both inbound and outbound calls concerning consumer electronics, technical support, problem resolution, data entry.
IRT Call Center For T-Mobile
2007-2008
Customer Service Representative - Scheduled new customer accounts, answered incoming calls, placed customer orders, assisted customers with questions, issued equipment replacements, handled billing inquiries and responsible for lost/damaged equipment.
Sony Electronics
2003-2005
Customer Service Representative - Answer inbound customer calls, data entry, typing customer information and orders into the system, troubleshoot product and equipment issues, assisted customers with questions and new service set up.
Sprint Residential Telephone Service
2001-2003
Customer Service Representative - Answered incoming customer calls, data entry and typing orders and customer information into the computer, new service-set up, service transfers, product and service sales.
References:
Kim Sumner
210 Alcazar avenue
Fort Myers, Fl 33917
Marisela Calzadilla
316 S.E. 1st street #8C
Boynton Beach, Fl 33435
Barbara Hughes
301 N.W. 193rd street
Miami, Fl 33169
Felicia Bussie
425 Heights rd
Florida City, Fl 33034
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