Network Technician
Resume:
ALBERTO LOZANO
Katy, TX ***49
*********@***.***
QUALIFICATIONS SUMMARY
● Systems/Network Administration. Fifteen years of experience with different Microsoft server operating systems and desktop applications.
● Responsible for infrastructure upgrades and systems/data migrations.
● Possess communication and collaboration skills to work with diverse groups.
● Easily adapt into new environments and new technologies.
PROFESSIONAL EXPERIENCE
Compucom 1/2012 –8/2012
Lead technician (contractor) for Walgreens’ NextGen project upgrade. Responsible for the upgrade of two pharmacies each week in cities across Texas, Louisiana, and Arkansas. Involved in all aspects of the upgrade, including replacement of old POS registers, installation of new servers, firewalls, cabinets, Wi-Fi access points, Catalina lanes, DVRs, and cable management.
Insight Global 10/2011 – 1/2012
Worked as a contract technician for Dell at ExxonMobil as part of the Dell migration team. Involved in different aspects of the migration process from Windows XP to Windows 7, in cluding desktop migration, desktop deployment, and migration clinic user assistance.
Haight, Brown & Bonesteel, LLP, Los Angeles, CA 7/1987 – 10/2010
Systems Administrator - Desktop Support Specialist
● Oversaw and supervised the daily operations of the firm’s network.
● Responsible for the configuration, installation, and administration of the Firm’s network and infrastructure resources including but not limited to the workload on the WAN and LAN.
● Performed after hours server software updates, rebooted 20-30 servers, and switches, routers, ASA/PIX, and SonicWall devices.
● Managed Microsoft Exchange servers.
● Troubleshot and resolved network server, internet traffic and other PC related issues using WildPackets and PacketShaper.
● Performed network and desktop security which included troubleshooting, identifying and isolating potential risks.
● Recovered and restored loss data for the five offices’ storage servers as needed.
● Responsible for daily data backup operations and logs.
● Supported finance officer and accounting department’s software, and troubleshot system issues.
● Participated in software implementation and systems/data migrations of the Firm’s document management system (DMS), SoftSolutions, PC Docs and Interwoven iManage.
● Made decisions based on departmental needs and worked with Department Administrator and other administrator leaders on special projects.
● Deployed handheld devices using Blackberry and Goodlink, also troubleshot settings for Blackberry, Palm, Treos, and iPhones.
● Administrated Terminal Services resources, provided access to users and troubleshot connectivity issues.
● Allocated and managed server storage space for special litigation projects and users network drives.
● Responded to Help Desk calls involving desktop and network performance, remote connectivity and virus related issues.
Beverly Hills Automotive Colours. Santa Monica, CA 9/1981 – 7/1987
Computer Operator
● Performed data entry.
● Maintained merchandise inventory logs.
● Responsible for backup operations.
Banco Comercial Antioqueno. Cali, Colombia 12/1979 – 9/1981
Bank Teller
EDUCATION AND TRAINING
Currently pursuing CCNA and A+ certifications
Global Knowledge, Los Angeles, CA
Interconnecting Cisco Networking Devices Course, Completed 2009
Implementing a Microsoft Windows Network
Infrastructure Course, Completed 2005
University of Systems Development and Programming, Los Angeles, CA
Computer Programmer Course - Completed 1984
IT SKILLS
Network and Desktop Operating Systems
Windows 2008 Server, Windows 2003 server, Windows 2000 Server, Windows NT 4.0, Windows 7, Windows Vista, Windows XP, Windows 2000
Network Devices
Cisco Routers, Cisco Switches, Cisco Firewall/Pix, SonicWall, SonicWall Wi-Fi Access point, PacketShaper, Hubs, desktops, laptops, servers (HP, Compaq), Printers, Scanners and other network peripherals
Network/Protocols
Active Directory, Login scripts, Policies, DNS, DHCP, Wins, SMTP, TCP/IP, ICMP, Telnet, FTP, TFTP, POP3, VPN, NAT
Network Monitoring Tools
WildPackets, PacketShaper, SonicWall Reports
Microsoft Office
Microsoft Office 2003, Microsoft office 2000, Word, Excel, PowerPoint,Visio
Exchange Server 2003, Exchange Server 2000, BlackBerry Enterprise Server, 4.1 Good Messaging Server 5.0
DBMS
Microsoft SQL Server 2005, Microsoft SQL 2000, Microsoft SQL 6.5
Antivirus/Malware
Symantec Enterprise server, Symantec Endpoint 10.1, Symantec Antivirus for Exchange, Malwarebytes, Superantispyware, GFI
Backup
Symantec Backup Exec 11d. Tape and D2D (Raid-Frame)
Printing
Printer server queues, Printer drivers, HP Printers, Gestetner Copy/Scanner/Printer, eCopy Paperworks, Remote printing using Terminal Services
Remote Control
Carbon Copy, Altiris Remote Control, VNC, Remote Desktop Connection, WebEx
PC Cloning/ Inventory
Altiris 6.1
Legal Technology
Autonomy-Interwoven iManage 8.3, DeskSite, WorkSite 8.3, DTE, Equitrac, Accutrac, Elite, Lexis-Nexis, Vision Compulaw, Help Desk Support.
Other
Terminal Services, VMware vSphere, Windows Updates, WSUS, Snagit, ISO files
REFERENCES
Available upon request
Contact this candidate