Insurance Manager

Justin Misener

***** ******* *****, ********, ** 82009

Phone: 307-***-****

Email: **********@*******.***

SUMMARY OF SKILLS

I am a results-oriented, high-energy, hands-on professional, with a successful record of accomplishments that has provided me with many transferable skills including:

• A strong ability to prioritize and manage heavy workloads

• A high degree of adaptability

• A strong analytic thought process with highly developed investigation skills

• Excellent communication skills

• Strong leadership and motivational skills

• Goal oriented and results driven

• Highly disciplined with a proven ability to work autonomously

EDUCATION

Master of Business Administration

Western Governors University, Salt Lake City, UT

10/2009 to 3/2011

Bachelor of Science in Business Administration and Minor in Economics

Black Hills State University, Spearfish, SD

08/1995 to 5/1998

PROFESSIONAL EXPERIENCE

Business Office Coordinator- Licensing Supervisor State of Wyoming- Department of Insurance

In my current position I oversee the agency’s Licensing Section which is responsible for all aspects of the licensing of insurance producers according to Wyoming insurance statutes.

Essential functions include:

• Manages the operation of the licensing section including supervision of licensing staff

• Reviews and recommends approval or disapproval of renewal for various insurance entities

• Researches issues using statutes, rules and regulations, and department policies

• Provides input on and prepares policy and procedure manuals

• Assists in the planning and implementation of new projects, procedures and legislation

• Act as liaison between the Insurance Agents' Examiners Board and the contracted testing agency; arranges and attends board meetings

Insurance Industry

Team Leader Allstate Insurance Company

In 2007, I had the unique opportunity to be part of the leadership team to open the Allstate call center in Cheyenne, WY. During the initial start-up phase, my duties ranged from coordinating the set-up of the physical location to hiring and training the initial staff of 150 claims processors.

After the initial start-up phase of the call center, my duties as a Team Leader included:

• Supervised 20 direct report call center employees

• Developed assigned staff via coaching, training, and positive reinforcement

• Provided effective feedback in order to improve performance

• Effectively managed employee workloads as fluctuations in volume occurred

• Analyzed claims data in order to discover trends; developed action plans surrounding trends

• Administered company human resources policies effectively

• Developed and delivered effective formal performance reviews to all staff

• Handled day to day customer escalated issues

• Analyzed team results and formulate action plans designed for success and achievement of company goals

• Oversaw automated facility security system as it related to access badges for 250 employees

Claims Representative

I have 9 years prior insurance experience as a Claims Representative for the property and casualty insurers: The Hartford, Foremost and Progressive.

Essential functions included:

• Investigated, evaluated and adjudicated first and third party claims in accordance with policy conditions, applicable laws and best claims practices

• Analyzed claim factors and set appropriate reserves within authority limit

• Anticipated, recognized and responded to customer needs; supported the implementation of customer initiatives

• Contributed to business goals and performance metrics

Other Management Experience

Manager in Training at Enterprise Rent-A-Car Cheyenne, WY

• Managed profit and loss statements

• Managed fleet by fulfilling contracts, assisting customers and oversight of daily operations

• Managed billing including collection from private parties and insurance companies

Program Coordinator at Sunset Manor in Brush, CO

• Oversaw a 24 hour secure 35 room Alzheimer unit, adult day center and assisting living facility

• Supervised 10 CNAs and 1 RN including timekeeping and staff scheduling

• Provided weekly and monthly status reports to the families with recommendation

Assistant Manager at United Building Center in Spearfish, SD

• Managed accounts receivable and accounts payable

• Managed contractor sales

• Reviewed blueprints to fulfill contractor orders

• Placed orders and collect monies on outstanding accounts

• Scheduled deliveries

• Oversaw general store operation

Contact this candidate