Receptionist/CSR

KARINA MARIE C. ANDERSON

**** ******** ****, #***, *** Valley, CA 91352

Telephone: 818-***-****

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Objective: To obtain a full-time/part-time position as a Receptionist/ Customer Service Representative.

Education: (1999–2003) Centro Escolar University, Manila, Philippines

Bachelor of Science in Pharmacy

Degree Awarded: March 2003

Experience: Sales Associate:

(11/2008-1/2009) Macy’s Department Store, Burbank, CA

 Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, and all other aspects of customer service.

 Assist in ringing up sales at registers and/or bagging merchandise.

 Any other tasks as assigned from time to time by any manager.

Accounting Clerk:

(10/2007-09/2008) American Range Corp., Pacoima, CA

 Provide office administrative and clerical support

 Prepare various monthly reports for cash receipts and credit card charges

 Prepare monthly commissions for sales representatives

 Complete collection calls

 Assist with bank reconciliation

 Perform data entry for freight charges

Receptionist:

(04/2007-10/2007)

 Answered phones, greeted and assisted clients

 Performed mail duty services

 Received and distributed messages from telephone/email

Customer Service Representative:

(11/2005-3/2007) World Watches, Inc., Woodland Hills, CA

 Efficiently handled various and multiple tasks assigned and prioritized accordingly

 Provided product knowledge and various services to customers

 Completed and verified accuracy of product orders

 Ensured timely shipment and delivery of ordered items

 Processed order refunds, product exchanges and repairs

 Demonstrated effective interaction with customers in a friendly, courteous and informative manner

 Effectively managed a high volume of telephone calls and customer inquiries

 Exercised prudent and timely judgment in routine and emergency situations

 Worked variable shifts, including evenings, weekends, holidays and overtime depending on operational needs

Secretary:

(11/2003-9/2005) Strong & Associates, Van Nuys, CA

 Updated and organized forms and files

 Telephone operator for the company’s main line

 Provided high quality secretarial support including typing and formatting of letters and reports and performed other clerical duties as necessary

 Maintained office calendar and coordinated meetings and appointments

Computer Experience:

 Operating Systems: Windows: Software: Microsoft Word and Excel

REFERENCES FURNISHED UPON REQUEST

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