Customer Service Management
Resume:
LaTiki Pankey
Lavergne, Tennessee, 37086
615-***-**** Home 615-***-**** Cell
************@*******.***
Objective: To provide case management and supportive services to children and families that help to increase their quality of life.
Education: BS Social Work Middle Tennessee State University May 2011
BS Mass Communication Middle Tennessee State University December 2006
Professional Experience and Internships:
Monroe Harding Residential Services/ Resource Specialist January 2011-April 2011
• Provided case management services to youth ages 13-17 years of age that included, school, family and peer support
• Served as an advocate in court and child and family Team Meetings with the Department of Children Services
• Assist with the recruitment of foster parents utilizing my public relations and marketing skills
• Link resource parents with available community resource to help meet the client needs
• Completed 40 hours of case management training
Murfreesboro City Schools/Community Outreach & Administrative Support
August 2010-December 2010
• Provided educational, employment and case management support to public housing residents
• Provided ongoing educational events to the families community resources
• Assisted residents with employment resources and support
• Managed the Family Learning and Resource Center
• Assisted with the ongoing research and program evaluation
Aid &Assist at Home/ Caregiver April 2010-Present
• Provide care and support to seniors and disabled individuals
• Provide support to the clients and families
• Daily case notes on clients progress
Temporary Resident for Adolescent in Crisis Inc./ Residential Counselor/Medication Manager
April 2008-March 2009
• Provided support, supervision and daily care to youth ages 12-18years old
• Supervised medical records, appointments and services to ensure all medical services were compliant with the Department of Children Service Well-Being Unit
Pg. 2 L. Pankey Resume
Other Volunteer and Internship Experience Includes:
Nashville Cares/Care Support
• Provided social support to clients living with HIV through home visits, calls and transportation
Room in the Inn @ Life Point Church
• Provided social support to homeless individuals and families and community resource linkage
Right Road Ministries
• Provided support and case management to women in a halfway house
• Assisted the residents with service projects
Chattanooga State Technical Community College/Office Assistant August 2001- May 2004
• All Administrative Services and Office Support
• Media Services and Support
Computer Skills and Customer Service Skills
• Microsoft Word 2000, PowerPoint, Excel, Quark Express 6.0, Photoshop, In Design, Illustrator Experience, Microsoft Publisher
• Provides excellent customer service and professionalism to clients, collaborating agencies and families served
References available upon request
Contact this candidate