Bianchi Domenica Luisa

________________________________________

• +39-340-******* • h38dc3@r.postjobfree.com

PERSONAL INFORMATION

Date of birth June 1st, 1978

Place of birth Treviglio ( Italy)

EDUCATION

High school Diploma (Italy) – 1997.

English course at the East Berkshire College - Maidenhead (UK) - 1999.

Data base computer course - 2001.

Intensive English Language Program (advanced level) at Language Studies International - San Diego ,CA, USA- 2005.

TOEFL test– Test of English as a Foreign Language San Diego, CA, USA- 2005 (computer based score record 203)

PROFESSIONAL EXPERENCE

• October 2010 till now: customer service operator (Saint-Gobain Isover Italia)

Expediting transaction and entry processing to meet customer expectations and government requirements

Customs clearance activities

Process documents through the established import/export system obtaining Customs release as appropriate

Identify and complete transaction tasks that requires special handling or expediting to produce compliant customs entry processing

Write weekly reports and business correspondence

• September 2009 –September 2010: customer service operator (Siemens Spa)

Order processing

Maintain daily communication with overseas factories, carriers, consumers to monitor and update status of order and of shipment

Escalate delays due to carrier pickups, missing products and routing instructions to ensure appropriate resolution

Adjust to changes workflow, prioritize as needed and meet deadlines

Make timely and accurate updates for recording and reporting purposes

• August 2008 – April 2009

9 months stay in San Clemente, California - United States of America

• August 2008 -September 2008: Part-time office assistant (The language connection – Laguna Beach, Ca)

Responsible for handling all incoming phone, faxed & e-mailed inquiries from both internal and external sources

General administrative assistance on projects as needed

Provide support for Italian and French translations

• 2002 – 2008: Import export specialist (Saint-Gobain Isover Italia, Italy)

Process air/ocean/truck/rail freight following international shipment(s) outbound delivery instructions

Audit outbound shipments, paperwork and material to allow for quick turn around time to the customer and detect defects to prevent poor quality product to be shipped

Calculate pallet loading to maximize usage of container and consolidates when possible

Finalize paperwork to move and/or accompany shipments, i.e. bills of lading, export packing lists, hazardous declaration forms, goods certificate of origin, completely and accurately to avoid penalties or fines

Purchase orders of intercompany merchandised products , providing lead time reports on product status and arrival dates

Provide an interface with off-shore transportation carriers and brokers to facilitate the smooth receipt of goods in the warehouse

Maintain relationships and communication with suppliers to ensure timelines are met, quality of product, and timely deliveries to eliminate out-of-stock items

Gather and analyse data utilising SAP to develop analysis and reporting tools

Direct investigations into causes of customer or shipper complaints and responds accordingly

• 2001 – 2002 : International customer service (Cofle srl automotive control cables)

Handle order entry , invoicing and general administrative skills

Communicate with customers, sales, factories to maximize ordering flow

Communicate rate quotes, export and import restrictions, documentation requirements to customers

Arrange for transport/shipping documentation and oversee the scheduling and dispatching of goods, tracking and tracing of goods in transit

Troubleshoot all problems to resolution and communicate with all stakeholders

• 2001 : Call center operator

Assist and answer customer inquiries

Answer incoming phone calls and direct to the proper party or voice mail if required

• 2000 : Seasonal shop assistant (Disneyland Resort Paris – France )

Assists in achieving sales by personally assisting customer in the selection and purchase of merchandise

Demonstrate products, emphasizing features and benefits

Answers customer questions on product information, delivery and care

• 1999 : Au-pair experience (United Kingdom)

Lived with an English family whilst caring for their children

SOFTWARE SKILLS

Microsoft Office proficiency

SAP R3 6.6

LANGUAGES

Italian mother tongue

Written and spoken English and French

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