Customer Representative

M BHARGAVI

*-*-*, ***. ********** Towers,

Baghameeri, Sumitra Nagar, Kukatpally,

Hyderabad-500072

Mob: +91-996******* Email: ********.****@*****.***

CAREER OBJECTIVE: Seeking a suitable position in your organization, compatible with my professional and academic qualification and use my experience at the best for the growth of the organization.

SUMMARY: Over 5yrs of experience as a Counselor, admin and Customer related representative.

EDUCATIONAL QUALIFICATION:

Master of Commerce (M.com) – Commerce

WORK EXPERIENCE:

• Worked as a Tele Counselor at INCAlumni Society HQ, Hyderabad from February 15th, 2011 to June 4th, 2011.

• Worked as a Counselor at ICFAI National College, Kurnool from May 2007 to February 2009.

• Worked as a Counselor cum Admin at ICFAI, Kurnool from April 2006 to April 2007.

• Worked as a Customer Related Representative at EUREKA FORBS Ltd from June 2005 to January 2006.

• Worked as a teacher at Kurnool Public School from June 2003 to April 2005.

ACADAMICS:

Course University Year of Passing

M Com Sri Krishna Devaraya University,Ananatapur 2006

B Com Sri Krishna Devaraya University,Ananatapur 2003

Intermediate Board of Intermediate Education 2000

SSC Board of secondary education 1998

COMPUTER KNOWLEDGE:

Operating Systems : MS DOS, Windows NT/98

Packages : MS Office, Tally, Focus

DETAILS OF WORK EXPERIENCE:

• ICFAI National College:

ROLE: Sr. Counselor

RESPONSIBILITIES:

Counseling the students in choosing appropriate educational program for their career advancement.

Handling phone calls and making Tele-marketing calls.

Maintaining of students and Telecalling handbook.

Maintaining problems encountered by students/staff/ and assigning the task to concerned person.

Maintaining status and remarks of the problems encountered.

Daily interaction with key executives and staff members

Organize and prioritize large volumes of information and Tele-calls.

Sort and distribute mails.

Completing Targets as assigned by Superiors.

Customer Feedback & Complaints including report writing.

Personal Profile

Name : M Bhargavi

Sex : Female

Date of Birth : 26-06-1983

Marital status : Married

Hobbies : Making friends, Listening Music.

Languages known : English, Hindi and Telugu

Permanent Address : M Bhargavi

3-3-8, 0pp. siddhartha Towers,

Baghameeri, Sumitra Nagar, Kukatpally,

Hyderabad-500072

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