Customer Service Data Entry

Heidi Chapman

**** ** **** ** **** Port Orchard, Wa 98366 Home: 360-***-**** Email: **************@*****.***

Receptionist

Customer Service Expert Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception - Customer Service - Filing Database & Records Management - Executive & Administrative Support

Spreadsheets - Complaint Handling - Data Entry

Computer Skills: Word - Excel - Windows Vista/XP

Professional Experience

Kitsap Podiatry (Silverdale, Wa) Receptionist, 5/08 to 12/10

n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry patients, researched and rapidly solved problems and rebuilt patient trust to prevent the loss of key accounts.

n Led “cleanup” of company files. Restored organization to personnel records and accelerated data input, processing and retrieval times.

n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Newlife church (Port Orchard, WA) Lead Scheduler and Classroom Organizer/Recruiter, 3/11 to Current

n Served as first point of contact for Community and Church Members looking to make a difference within the Early Childhood dept. by volunteering. Calling and following up with parents to get feedback on their experiences within this Department. Efficiently operated campus websites to schedule and confirm, provided prompt, courteous and knowledgeable assistance.

Education

Olympic College (Bremerton, Wa)

Studies concentrated in Early Childhood Education and Computer/Data Entry Skills

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