Sales Manager
Resume:
SARAH E. TIBBITS
Oshkosh, WI 54904 *****.*******@*****.***
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WORK EXPERIENCE
NEW YORK & COMPANY Appleton, WI
Store Sales Leader
12/2006 – 07/2011
-Supervised and monitored the sales, operations and human resource functions of $1.3 million store. Ensured maximum productivity, profitability and compliance with company procedures.
-Built talent through hiring, training and developing associates and managers. Managed team of 10-20.
-Ensured the highest level of customer service at all times through scheduling to maximize sales potential. Made sure action was taken to achieve store goals in Sales, Average Dollar Sale, Units Per Transaction, Credit and phone number/email capture. Supervised the execution of all floor moves & visual updates and the maintenance of a clean, neat & organized store and backstock area.
-Maintained operational excellence by monitoring payroll & all controllable expenses. Trained and supervised management and associates on the importance of store shrink goals to achieve the lowest level of loss for the store. Ensured freight was processed on a timely basis to keep store filled in at all times.
YOUNKER’S Appleton, WI
Sales Manager
11/1999 – 11/2006
-Responsible for weekly markdowns and sale sets and accuracy. Maintain floor presentations, shipments and achieving sales and instant credit goals of multi-million dollar areas.
-Responsible for managing and motivating own staff of 15-25 through training, coaching, and positive feedback, as well as store staff of 150 people.
-A senior manager/key holder of the store, opening & closing of the store. Listen, empathize, and solve customer complaints and issues.
-Create weekly schedules with hourly budgets.
-Train future selling managers to be team leaders and positive role models.
THE BODY SHOP Appleton, WI
Store Manager
06/1998 – 11/1999
-Greet and help determine needs of customers on cosmetics, hair and body care.
-Responsible for open and close of store, deposits, and paperwork accuracy.
-Bi-weekly ordering of entire stock and supplies.
-Responsible for staff of 5-7 people; hiring, training and coaching.
-Maintaining corporate mandated budgets: store goals, payroll, petty cash, etc.
EDUCATION
University of Wisconsin-Oshkosh
Bachelor of Arts, Major in International Studies, June 1996
REFERENCES
Available upon request.
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