ANGELA EVANS, CCMA, CPT

*** ***** *****

Dover, DE 19901

QUALFICATION SUMMARY:

I possess excellent customer services skills. My work experience as a Dispatcher, Customer Service Representative, Billing Specialist, Insurance Claims Representative, and Paralegal, has given me the opportunity to become knowledgeable in all aspects of accounts receivable, accounts payable, legal claims, warehouse and carrier development, and advanced customer service. I am dependable and work well under pressure. I am knowledgeable of all facets of Microsoft Office. I am always eager to learn something new, and catch on quickly.

RELEVANT WORK EXPERIENCE:

Trinity Transport, Seaford, DE 12/05–05/10

Cargo Insurance Claims Specialist -- During my employment with Trinity Transport, I served in many different positions. I started out as a Dispatcher for the Flatbed department, then promoted to Team Liaison/Manager, in 08 the Flatbed department was disbanded. I was then assigned as the Billing Specialist/Customer Representative, to handle all aspects of phasing out the Flatbed department. Once the Flatbed department phased out, I was hired as a Cargo Insurance Claims Representative, handling legal claims between the Customers, Consignees, and Carriers.

Awards and Certificates: Rising Star Award, 2006; Employee of the Month Feb 2007/Jan 2008/and Sept 2008; Double Helix Award 2008

Schmittinger and Rodriguez Law Firm, Dover, DE 08/05–12/05

Workmen Comp Paralegal -- My duties as Workmen Comp Paralegal, consisted of interpreting and inputting medical records, scheduling discoveries between doctor’s office and the opposing attorney, answering discoveries on behalf of the attorney, and client/customer service contact.

Alaska Electrical Trust Funds, Anchorage, AK 09/03–11/03

Front Line Customer Service Representative -- I preformed basic receptionist duties, such as, answering a multi-line phone, greet clients, organize and input medical and dental claims. Received, recorded and verified Self payment policies.

Department of Justice/Attorney General’s Office, Dover, DE 09/98–06/02

Legal Secretary -- Researched criminal histories and dmv records for attorney review. Prepared law briefs, trial notices, motions, and depositions for assigned attorney. Acted as court messenger and receptionist duties, as needed.

EDUCATION:

DelTech, Dover, DE

CCMA/CPT 2012

I recently received my Certification for Phlebotomy and Clinical/Administrative Medical Assistant.

PolyTech High School, Woodside, DE

Business Office Management, 09/95–06/99

Sports/Extras Cheerleading and Co-Op Program with Dept. of Justice

Business Office Management Diploma

REFERENCES:

Gary Paul, Vice President, Cowan Systems, LLC, Atlanta, GA (former General Manager at Trinity Transport) Telephone contact number available upon request.

Chris Cott, General Manager, Cowan Systems, LLC, Atlanta, GA (former Supervisor at Trinity Transport) Telephone contact number available upon request.