Administrative Assistant Manager

**** ***** *****

Ruther Glen, VA ***** 540-***-****

***************@*****.***

Victoria C. Berkshire

Objective Obtain a position at a reputable company where I can maximize my management, quality assurance, administrative and computer skills.

Experience March 2011 - Present The Cave MMA Gym Fredericksburg, VA

Instructor / Bookkeeper

• Serves as the Treasurer on the Board

• Works as Direct Assistant to President of the Company

• Manage Customer Contracts

• Receive & Process All Payments

• Created Customer Database using QuickBooks

• Process Monthly Invoices

• Manage Company Finances and Bank Account

• Instructor for Women’s MMA / Kickboxing / Self Defense Classes

August, 2009 - 2010 Salem Fields Community Church Fredericksburg, VA

Assistant Manager – Berkshire’s Old Fashioned Frozen Custard / Rubicon Cafe’

• Worked as direct assistant to Manager

• Completely understand all policies, procedures, specifications, guidelines and training programs

• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times

• Ensure that all food and products are consistently prepared and served according to the restaurants recipes, portioning, cooking and serving standards

• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive work environment

• Control cash and other receipts by adhering to cash handling and reconciliation procedures for approval or review

• Fill in where needed to ensure guest service standards and efficient operations

• Continually strive to develop staff in all areas of managerial and professional development

• Prepare all required paperwork, including forms, reports and schedules in and organized and timely manner

• Ensure all equipment is kept clean and kept in excellent working condition through personal inspection and following restaurant’s preventative maintenance program

2005– 2007 DH Steffens Co. Lexington Park, MD

Senior Administrative Assistant

• Worked as direct assistant to Senior Vice President

• Operated in modern office atmosphere utilizing computer equipment as it relates to record management

• Learn the policies, procedures & methods required to accurately & efficiently maintain & organize a large volume of records

• Manage multiple & concurrent projects with overlapping deadlines

• Type & word-process various documents & electronic information

• Create active project reports using spreadsheets for Sr. VP & Project Managers

• Manage, organize, & update relevant data using database applications

• Communicate & provide information & project status with customers & various governmental agencies

• Research & investigate information to enable strategic decision-making by project managers

• Arrange & participate in meetings, conferences & project team activities

• Approve decisions, requests, expenditures & recommendations on behalf of senior people in their absence, according to agreed guidelines & policies

2002 - 2005 Commissioners of Leonardtown Leonardtown, MD

Town Secretary

• Function as direct assistant to the Town Administrator

• Prepare agendas & take meeting minutes for Town Council, Planning & Zoning Commission & Board of Appeals

• Prepare ordinances, resolutions & proclamations for execution, recording, archiving & distribution

• Maintain & update the Leonardtown Municipal Code as directed by the Town Commissioners

• Represent the Town at community events & serve as liaison to community committees

• Issue public meeting notices &/or other matters as required by law

• Serve as a notary for the State of Maryland

• Provide election assistance as needed such as voter registration, absentee balloting, swearing in of Town Officials & distributing & collecting petition forms

• Create the Residential & Commercial Listing using MS Excel for over 2,000 Town residents, in which is currently being utilized as the main resource for the utility billing process

• Create Building permit applications & other applicable forms for the Planning & Zoning department using MS Word & Excel

2001-2002 Control Systems, Inc. Beltsville, MD

Office Coordinator

• Coordinate all regional office activities for the regional sales manager & sr. technician

• Interface with necessary staff, customers & vendors to assist in the coordination of new installs, repairs & service

• Assure the prompt & accurate shipping & receiving of all materials

• Support sales & technical staff by researching & coordinating customer requests for parts, service, install dates, software, manage reports & complaints

• Perform follow-up calls to potential customers (i.e. management companies, architects & general contractors) to set appointments for sales team

• Provide assistance in bid process

1999-2001 ANADAC, Inc. Arlington, VA

Human Resource / Administrative Assistant

• Create & maintain phone list, security logs & power point graphs

• Edit & proofread documents into final form

• Answer multi-line telephone in professional & courteous manor

• Confirm & make travel & meeting arrangements

• Provide an inventory for office supplies

• Accounts payable specialist, process accounts payable, process checks & reclassify vouchers

• Provide assistant in payroll process

Education 1996-1999 Mercer Christian Academy Princeton, WV

• High School Diploma

• Senior Class President

Professional

Skills Computer Skills: Microsoft Word, Power Point, Excel, Access, Publisher Outlook & Acrobat Adobe

Word Processing: Mail Merge & Macros

Spread Sheets: Formulas, formatting, charts, web queries, what if analysis, data tables & hyperlinks

Typing: 50-55 WPM

References Available upon request

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