Customer Service Sales

JOHN MICHAELS ** Autumn Ridge Drive • Glassboro, New Jersey 08028

856-***-**** • Mobile 856-***-**** • h2iqrb@r.postjobfree.com

AUTOMOTIVE EXECUTIVE

SALES MANAGEMENT - INVENTORY CONTROL - STAFF DEVELOPMENT

Automotive management professional with extensive experience in all facets of the retail dealership environment. Possesses ability to create positive work atmosphere where pride and motivation reflect results. Expertise in areas of general business management, sales, finance and revitalizing under-performing operations. Proven track record of achieving outstanding net profit margins, top ranking CSI scores for large volume dealerships. A firm but fair leader able to gain confidences easily and develop relationships built on mutual trust and respect. Successfully motivates staff to perform at full potential while maintaining the highest levels of customer service.

AREAS OF STRENGTH

Customer Service Profitability Subprime Inventory

Staff Development Auto Auctions Dispute Resolution

Regulatory Compliance Pre-Owned Operations Market Trends

PROFESSIONAL EXPERIENCE

200 9- 2011 MORE THAN BRAKES AUTO REPAIR CENTER TURNERSVILLE, NJ

Owner/Operator

2008 - 2009 WHOLESALE OUTLET AUTOMOTIVE GROUP Waterford, NJ

Retail Buyer/Wholesaler

2004 - 2008 MEISSNER CHEVROLET Philadelphia, PA

General Sales Manager

Used Car Manager

1999 - 2004 CAPITOL CITY FORD Lawrenceville, NJ

General Sales Manager

Used Car Manager

1992 - 1999 MERCATANTI FORD Bordentown, NJ

General Sales Manager

Performed annual budget preparation, including capital requirements; implemented monthly forecasting reports.

SELECTED ACHIEVEMENTS

Managed $6 million average monthly inventory, new and pre-owned.

Increased average monthly sales volume from 50 units to 75 units, new.

Increased average monthly sales volume from 63 units to 105 units, pre-owned.

Increased average total gross profit PVR from $2400 to $3200, pre-owned.

Maintained CSI at or above zone average.

Maintained inventory turn at 90 days or less, new; 60 days or less, pre-owned.

Supervised daily activities of 28 employees.

Managed $60,000 average monthly advertising budget.

Maintain excellent relationships with factory representatives, commercial banks, captive finance and leasing companies.

EDUCATION AND PROFESSIONAL TRAINING

Spokane Community College, Spokane, WA

Joe Verde Sales Management Training

Grant Cardone Sales Management Training

Reynolds & Reynolds ADP Higher Gear Votenza

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