Customer Service Sales
Resume:
Darcel Colman
Cell: 281-***-****
********@***.***
OBJECTIVE
To gain employment in Customer Service with an establishment that maintains standard of excellence and will benefit from my vast skills and experience. Telemarketing Call Center Atmosphere Experience.
SUMMARY OF RELEVANT SKILLS
Over 4 years of experience in Office Administration
Over 5 years of experience working as an Customer Service
Hardworking individual who values high performance and professionalism
Work well with all levels of management
Possess practical sense of priorities and the perseverance needed to complete a task
Interact with clients and co-workers in a professional and friendly manner
Keep records, Filing, respond to Inbound inquiries questions and complaints
Effective written an oral communicator
Ability to master new concepts, ideas, and practices
Complete Forms record details of inquiries Notify schedule appointments
Computer Basics
DATS TRAINING 2009 TO 2011 Courses to help enhance job skills acquiring certificates and expanded duties some office skills. Computer Training Sales and Telemarketing Experience. Phone Etiquete Data Enrty Word and Excel exp.Possess practical sense of priorities and the perseverance needed to complete a task Interact with clients and co-workers in a professional and friendly manner Keep records, Filing, respond to Inbound inquiries questions and complaints Effective written an oral communicator Ability to master new concepts, ideas, and practices Complete Forms record details of inquiries Notify schedule appointments Computer Basics
EMPLOYMENT HISTORY
WORLD TRAVEL CENTER
Cruise Travel Agent Oct 2007-Oct 2009
Customer Service Travel Agent Marketing and Selling over 90,000 in sells of Cruise Lines Multiple phone operator Computer and problem solving. Proven skills in meeting quotas and proven stats of selling ability available. Learning new incentives daily. Interact with people all day communicate effectively and get info for repeat business. Data Entry Skills Computer skills Knowlwdgeable of Cruises excursions, resorts, tour packages flight arrangements hotel and car rental timeshare accommodations.Demonstrated skills as a capable travel consultant in a High-Voulume Call Center in all seasons.met quotas close sells confirm reservations process payments. Experience in Reservation System Internet required to call people from a long list of names.Engage a potential customer on the phone read from a script pitched to the customer in an attempt to sell the product. Computer Training Proven sales and Telemarketing Experience. Phone Etiquete Data Enrty Word and Excel exp.Keep records, Filing, respond to Inbound inquiries questions and complaints effective written an oral communicator Interact with clients and co-workers in a professional and friendly manner Keep records, Filing, responded to Inbound inquiries questions and complaints Took Inbound call all day.Provided excellent customer service.
CAREDEVELOPERS
Assistant February 2003 - March 2006
Customer Service Telemarketing Keep Records Filing Inbound Communications
Taking information answering questions Filing computer entries Appointment Setting. Contacted customers in order to respond to inquiries and to notify them of claim investigation. Referred unresolved customer grievances to designated departments for further investigation Completed contract forms, prepared change of address records, and issued service. Obtained and examined all relevant information in order to assess validity of complaints.dealt directly with customers either by telephone, electronically or face to face responded promptly to customer inquiries handled and resolved customer complaints obtained and evaluated all relevant information and handled inquiries and complaints performed customer verifications process orders, forms, direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, record details of actions taken manage administration communicate and coordinate with internal departments follow up on customer interactions.
E TOUR AND TRAVEL 2003 2003 TELEMARKETING selling vacation packages to potential Tourists Call Center
Inbound and Outbound calls involving Timeshare Data Entry Computer skills proven vacation sells.interact with customers to provide information in response to inquiries about products or services and to handled and resolved complaints handled general questions and complaints, Did inquiries involving routine questions and requests. Follow up with an individual customer until a question is answered or an issue was resolved. Helped people decide what types of products or services would best Kept records of transactions and updated and maintain databases of information.Sold and Influenced potencial customers to buy merchandise or or change the minds of actions such as cancelling. conducted sales presentations sold products and services soldl merchandise solicit for new customers
THE CARLSON COMPANY
Telemarketing August 1999-December 2002
Responsible for Operating Telephone spoke with customers Made appointments Handled Customer Service Basic Office duties Data Entry interpersonal skills communication skills verbal and written listening skills problem analysis and problem-solving collected data Deliver prepared sales pitched read from scripts that describe products or services, in order to persuade potential customers to purchase..Contacted businesses or private individuals by telephone in order to solicit sales for goods or services or inquires .Explained products or services and prices, and answer questions from customers.Obtained customer information such as name, address, and payment method, and enter orders into computers.Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards Adjusted sales scripts to better target the needs and interests of specific individuals.Answer telephone calls from potential customers who have been solicited through advertisements. follow up initial sales contacts.Maintain records of contacts, accounts, and orders
EDUCATION
Certification SECRETARY AWARD 2006)
Certification TRAVEL MEMBER IATAN 2010)
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