Administrative Assistant

CHARLENE “APRIL” WALKER

*** ****** ***

Roanoke, VA 24013

Phone: 540-***-****

PROFESSIONAL Shenandoah Life Insurance Company, Roanoke, VA 2 Years - current

EXPERIENCE Accounting Assistant I: Process invoices, purchase orders and expense vouchers through the Infinium software system for payment. Printing accounts payable, life, group and commission checks. Distributing and/or mailing checks to vendors. Complete daily balancing for two Interface systems. Open, stamp and distribute mail throughout the Finance department. Preparing imaged invoices, expense vouchers and purchase orders for secure storage. Preparing purchase orders before processing. Do testing of purchase management, payables ledger and general ledger systems for future upgrades. Handle verification of checks by bank and payable ledger system for void process. Restore CD’s for check copies needed for customers. Other accounting duties as instructed.

National Diabetic Pharmacies, Salem, VA 1 Year Employment

Contract Coordinator: Researched new contracting opportunities by daily analysis of patient, out of network reporting, internet and telephone. Potential leads were contracted and plan profile completing for review by sales and contracting personnel. Prepared and reviewed contracts for executive approval. Lead for special projects assigned by management. Maintained contract lead files. Typed and handled correspondence and provided extensive customer service via telephone.

ADT Security Services, Inc., Roanoke VA 2 Years Employment

Commercial Sales Representative: Develop new accounts through relationship selling. Assessing the customer’s needs for ADT installed technologies and services. Provide proposals and assist vendors with security demonstrations. Manage customer accounts via site visits and telephone calls.

JC Penney, Inc., Roanoke, VA 5 Years Employment

Senior Customer Service Specialist: Provided customer service regarding product knowledge, sales events, payments and customer complaints. Prepared deposits for next day business and helped open/close store. Supervised associates in the jewelry department. Contacted suppliers/vendors to have jewelry replaced or repaired. Weekly participation in management meetings for review of store budget, expenditures and advertising goals. Assisted with employee training.

Department of Juvenile Justice, Roanoke, VA 12 Years Employment

Office Services Assistant: Typed case work generated by Court Service Unit Staff, and assisted with receptionist duties. Provided coverage to the Intake Department and assisted the public in completion of criminal and/or domestic intake documents. Maintained Court Service Unit files – set-up files for assignment by the Director, processed and filed closed cases. Court representative for the Driver Improvement Program. Assistant to the Senior Secretary for administrative duties including training of clerical personnel in policy and procedures.

COMMUNICATION - Representative for the Driver Improvement Program

SKILLS - Interview Panel for Hiring of Office Services Assistants

- Intake Receptionist – extensive communication with court, police, other professionals, and the general public.

OTHER SKILLS Information Systems Word Processing, Word Perfect, Windows, Lotus 123, MS Word Excel, PowerPoint, Lotus Notes, AS400, IBM PC and compatibles, keyboard, mouse, printer, 10-key Calculator, Filing, Type 65 wpm, Office Machines (Dictaphone), shorthand, Accounts Payable/Receivable.

EDUCATION: Goals Accomplished:

Dominion Business School, Roanoke VA

- Certificate in Secretarial Science

- Certificate in Information Systems/Word Processing

Planned Goals:

Started in 2008 at Virginia Western Community College, Roanoke VA

- Associates of Science Degree in Business Administration

- Bachelor’s Degree through Old Dominion University

REFERENCES UPON REQUEST

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