Customer Service Manager
Resume:
Mercedes King
Poughkeepsie, NY *****
***********@*****.***
845-***-**** mobile contact
Professional Overview:
Committed,Motivated Administrative Clerk with exceptional customer relation and decision making skills.Strong work ethic,professional demeanor and great initiative.Motivated and reliable professional with 5years experience providing management support. Deadline-driven environment Energetic and organize Excel in multi-tasking.
Work Experience:
Dist.Corporate Auditor/ATM Operations Invertory Manager (Stewarts Shop) 2010- Current:
Perform internal auditing functions including review of contributions received and creditable service granted review benefit payments for completeness of information appropriateness accuracy and timeliness verify accuracy of data and financial information reported to the systems actuary for all applicable plans and verify accuracy of data and financial information reported to the systems record keeper for all applicable plans.Provide branch personnel with day-to-day support for ATM reconciliation issues.Provide support,direction,investigation and follow up to branches for day to day Preliminary Loss Reports. Utilize appropriate resources to assist branch in bringing timely resolution to reported losses to ATM customers.Proactively participate in local ATM account management.
Shipping/Supervisor
May 2006 to 2010
C & S Wholesalers-Newburgh, New York
Increased customer loyalty through communication with store managers.
Planned and executed all aspects of shipping office headquarters.
Supports supervisor through route management,loadtime organization and communications with transportation.
Directly supported operations manager in managing operation work flow.
YMS, WMS, Excel, Lotus Notes.
Customer Service Rep:
November 2005 to May 2007
Shop Rite-New Windsor, New York
Managed incoming and outgoing call for busy customer Service counter
electronically & or face to face.
Handle and resolve customer issues.
Manage customers accounts
Record details of inquiries, comments and complaints
Obtain and evaluate all relevant information to handle inquires and
complaints.
Day Care Provider & Asst:
June 1994 to Dec 2005
Dream Day Care-New Windsor, New York
Provided daily curriculum and scheduling for children.
facility in accordance with state regulations and OCFS.
Developed Pre. Kindergarten curriculum.
Planning music and art activities.
Reading and storytelling.
Playing coordination and counting games.
Preparing nutritional snacks and meals.
Fire Drills(weekly)with children.
Education:
GPA:3.2
Newburgh Free Academy,2000
Newburgh,NY
Major:Child Care Development
Completed Courses in Early Childhood Education/Associate Degree
Keywords:
Inventory,office supplies,reception,client relations,front desk,executive assistance,Microsoft Office,data entry,MS Word,Ms Excel,MS Outlook,Documentation,Lotus Notes,Data Collection,Creative Problem Solving,Minimum one to three years of specialized medical billing experience.
Mercedes King
Poughkeepsie, NY 12601
***********@*****.***
845-***-**** mobile contact
Professional Overview:
Committed,Motivated Administrative Clerk with exceptional customer relation and decision making skills.Strong work ethic,professional demeanor and great initiative.Motivated and reliable professional with 5years experience providing management support. Deadline-driven environment Energetic and organize Excel in multi-tasking.
Work Experience:
Dist.Corporate Auditor/ATM Operations Invertory Manager (Stewarts Shop) 2010- Current:
Perform internal auditing functions including review of contributions received and creditable service granted review benefit payments for completeness of information appropriateness accuracy and timeliness verify accuracy of data and financial information reported to the systems actuary for all applicable plans and verify accuracy of data and financial information reported to the systems record keeper for all applicable plans.Provide branch personnel with day-to-day support for ATM reconciliation issues.Provide support,direction,investigation and follow up to branches for day to day Preliminary Loss Reports. Utilize appropriate resources to assist branch in bringing timely resolution to reported losses to ATM customers.Proactively participate in local ATM account management.
Shipping/Supervisor
May 2006 to 2010
C & S Wholesalers-Newburgh, New York
Increased customer loyalty through communication with store managers.
Planned and executed all aspects of shipping office headquarters.
Supports supervisor through route management,loadtime organization and communications with transportation.
Directly supported operations manager in managing operation work flow.
YMS, WMS, Excel, Lotus Notes.
Customer Service Rep:
November 2005 to May 2007
Shop Rite-New Windsor, New York
Managed incoming and outgoing call for busy customer Service counter
electronically & or face to face.
Handle and resolve customer issues.
Manage customers accounts
Record details of inquiries, comments and complaints
Obtain and evaluate all relevant information to handle inquires and
complaints.
Day Care Provider & Asst:
June 1994 to Dec 2005
Dream Day Care-New Windsor, New York
Provided daily curriculum and scheduling for children.
facility in accordance with state regulations and OCFS.
Developed Pre. Kindergarten curriculum.
Planning music and art activities.
Reading and storytelling.
Playing coordination and counting games.
Preparing nutritional snacks and meals.
Fire Drills(weekly)with children.
Education:
GPA:3.2
Newburgh Free Academy,2000
Newburgh,NY
Major:Child Care Development
Completed Courses in Early Childhood Education/Associate Degree
Keywords:
Inventory,office supplies,reception,client relations,front desk,executive assistance,Microsoft Office,data entry,MS Word,Ms Excel,MS Outlook,Documentation,Lotus Notes,Data Collection,Creative Problem Solving,Minimum one to three years of specialized medical billing experience.
Contact this candidate