Hospitality & travel professional
Resume:
HOSPITALITY & TRAVEL
CHAQUETTA ROBINSON
Plantation, FL 33317
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HOSPITALITY & TRAVEL PROFESSIONAL
PROFILE:*MORE than 5 years successful experience in the
Hospitality Industry with recognized strength's in
customer service, computerized reservations and
operations of multiple line switchboards.
*Possess solid computer skills excellent working knowledge
using System 21 software, Excel and MS Word.
*Ability to conduct Audits, balance and closeout all credit
cards transactions, and record financial data.
*Highly self motivated, responsible, solid communication
skills excellent organizational skills with good follow
up and attention to detail.
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EMPLOYMENT: Hampton Inn , Fort Lauderdale, FL
Nov 2006 - Present Front Desk/Night Auditor(part-time)
Performed clerical & computer based activities as well as
registering guest upon arrival and departure
*Operating a high call volume in an efficient manner.
*Conducted a variety of Human Resources duties such as
forecast schedule some accounting and budget.
Mar.2002-July 2005 Holiday Inn & Suites, Plantation ,FL
Front Desk/Night Auditor
Performed clerical & computer based activities as well
as greeting guest upon arrival and departure.
Quickly & effectively solved customer challenges therefore
raising scores.
*Juggled multiple priorities in a heavy workload environ-
meant.
*Created & modified word processing documents.
*Collected, prepared and analyzed financial data reports from Opera.
Nov. 1999-Oct.2001 Hampton Inn Ft. Lauderdale,FL
Asst. General Manager/Night Auditor
Work entailed assisting customer with reservations using
System 21 & ONQ software as well as generating and responding
to customer satisfaction reports.
*Utilized customer service skills making sure excellent
of guest services were maintained at all times.
*Conducted a variety of administrative duties that enhanced
the hotels ability to plan forecast schedule budget,
analyze. And control business processes, systems and
results.
*Responsible for maintaining/updating accurate inventories
in all departments.
CHAQUETTA ROBINSON
4713 NW 2nd Place
Plantation, FL 33317
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EDUCATION: Stranhan High, Fort Lauderdale,FL
Diploma, 2000
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