Sales Customer Service

Christopher McDuffy

**** ******** **** *****: 912-***-****

Riverdale, Ga, 30274 Email: ********@*****.***

OBJECTIVE

Obtain a marketing executive position using my leadership, interpersonal, and organizational skills

SUMMARY OF QUALIFICATIONS

Results-driven marketing MBA graduate reflecting a proven ability to:

• Aggressively increase sales growth by means of cold calling and acquiring key accounts

• Create, manage, and maintain marketing campaigns

• Analyze and explain marketing data using various marketing software programs

• Able to handle multiple tasks while providing superior customer service

• Make critical decisions within the best interest of the company

• Utilize various marketing/ sales techniques intended for overcoming objections

• Work within a team environment or independently

• Exhibit leadership while training or managing others

WORK HISTORY

Avis Budget Group, Hilton Head Island, SC Sep 08 to Present

Location Sales Marketing Manager

Accomplishments:

• Responsible for managing the day to day sales and operations

• Responsible for recruiting, coaching and managing sales reps holding them accountable for goals

• Acquired and maintained key accounts which has helped to increase market share

• Increased ancillary sales revenue from $110,855 to $180,198 between 2008 and 2010

• Exceeded an average of 1.5 million dollars in gross revenues over 3 years

• Achieved and maintained 3 years in a row number one market share placement in Hilton Head, SC

• In 2nd year received regional recognition for achieving most improved sales over prior year

Yellow Book USA, Brunswick, GA Sep 07 to Sep 08

Marketing/ Sales Specialist

Accomplishments:

• Responsible for cold calling, emailing, and following up on leads in order to gain new accounts

• Successfully acquired new yellow page accounts and servicing old accounts

• Certified in Google Analytics in order to sell and educate customers on internet advertising

• Exceeded the annual sales quota of $24000 in new business

• Ranked number 3 out of 10 within the sales office

• First sale was a full page front cover advertisement worth $3,000 in commission

Ferguson Enterprises, Brunswick, GA Dec 05 to Sep 07

Branch/Sales Manager

Accomplishments:

• Inside sales responsible for acquiring and maintaining commercial plumbing accounts

• Maintained a portfolio of more than 45 day to day accounts servicing and submitting bid proposals

• Promoted to branch sales manager of the new Brunswick, Georgia store

• Built a customer base via cold calling, in office sales presentations

• Key Catalyst in Generating Sales Growth from $0 - $300,000 Average Monthly

• Achieved outstanding customer and employee loyalty by going beyond normal service standards

• Responsible for managing the daily organizational operations

• Conducted market research and competitive analysis of local competition

• Implemented a marketing plan targeting local and regional contractors based on supply needs

• Recruited, and coached sales and warehouse staff

Verizon Wireless, Alpharetta, GA Nov 03 to Dec 05

Senior Customer Care Rep

Accomplishments:

• Handled a volume of over sixteen hundred inbound customer calls, assisting with general questions and marketing various products and services

• Promoted to senior customer care rep, recognized for meeting all of my productivity goals for the year

• Selected for a special project in the administration department to review and process customer contractual agreements

• Received several customer commendations for displaying outstanding customer service while resolving complicated problems

National Youth Sports Program, Savannah, GA June 00 – May 03

Marketing Internship

Accomplishments:

• Researched and analyzed summer camp attendance demographics for the year with the intent to increases attendance by promoting the camp to a wider demographic range

EDUCATION

AMERICAN INTERCONTINENTAL UNIVERSITY, Dunwoody, Georgia

M.B.A Marketing Management May 2005

Major studies in business administration, public and private business management, business marketing, business research for decision making, research methods for marketing, internet marketing, search engine optimization, and marketing management

SAVANNAH STATE UNIVERSITY, Savannah, Georgia

B.A. Mass Communications (Advertising), Minor in Fine Arts, May 2003

Major studies in English, public relations, advertising, and

marketing.

PROFESSIONAL PROFICIENCIES

Microsoft professional Office, Access, Excel, SPSS, Google Analytics, PowerPoint, and Photoshop

References available upon request

Contact this candidate