Charlestine A. Downing

* **** ***** *****

Townsend, DE, 19734

Phone: 980-***-****

Email:h0mqgs@r.postjobfree.com

OBJECTIVE

To obtain a challenging position that will enable me to utilize my strong organizational and professional skills, job experience and education to promote a path towards professional growth and career.

EDUCATION

CERTIFICATION OF TAX PREPARATION, December 2010

H&R Block, DE

BACHELOR OF SCIENCE, ECONOMICS June 2005

College of Staten Island, NY

BACHELOR OF SCIENCE, FINANCE June 2004

College of Staten Island, NY

ASSOCIATE IN APPLIED SCIENCE, ACCOUNTING June 2001

College of Staten Island, NY

PROFILE

Motivated, personable business professional with multiple college degrees with a successful track record of more than 6 years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, team support and implementing proactive procedures and systems to avoid problems; Ability to train, motivate and supervise customer service employees; Focused and hardworking, willing to go the extra mile for the customer; Possess a high degree of professionalism and dedication to exceptional quality; Effective team player with outstanding communication, organizational and interpersonal skills; Experienced knowledge in SAP, LMS and Cognos; Talent for quickly mastering technology; Diplomatic and tactful with professionals and non-professionals at all levels; Accustomed to handling sensitive and confidential records; Flexible and versatile; Excellent team-building skills.

SKILLS SUMMARY

Proficient with Microsoft Office Suite including 2011, Accounting/Bookkeeping, QuickBooks Premier Contractor Edition 2010, Citrix, ACT Messaging, Message Way and RIBS

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT/RECEPTIONIST, December 2010 – December 2011

Stripe-A-Lot, Inc. Wilmington, DE

. Provided administrative support to the President of the company by preparing and monitoring his schedules of meetings; preparing all proposals and contracts for our residential and commercial customers that he generates and coordinated his messages.

. Generated office reports and executive correspondences.

. Organized all paperwork required for bidding jobs including proof reading the spec books pertaining to the construction operation manual.

. Processed certified payrolls and employees’ payroll, all schedules, Miss Utility tickets, transmittals, Material Safety Data Sheets (MSDS), and permits for proper job site preparation.

. Completed close-out documents for construction projects including accounts receivable documents.

. Scanned all job information for archiving purposes into office network.

. Assisted the workers out on the field with logistics that are useful to their duties.

Various Temporary Positions, January 2009 – July 2010

CLIENT SERVICE ASSOCIATE, First Data, Wilmington, DE; PROJECT ASSOCIATE, Genesis Healthcare, Kennett Square, PA; OFFICE ASSISTANT, Children & Families First, Dover, DE; ORDER CONTROL COORDINATOR, Biolab/Chemtura, New Castle, DE; CUSTOMER SERVICE ASSOCIATE, HSBC BANK, New Castle, DE

. Performed clerical duties for these organizations with specifications given by the organization.

CLIENT MANAGEMENT ASSOCIATE, February 2007 - June 2008

UPS Supply Chain Solutions, Newark, DE

. Performed client management duties for Abbott Diabetes Care, a division of Abbott Laboratories and worked as a liaison between Abbott Diabetes Care, their customers and their sales representatives.

. Processed orders for Abbott Diabetes Care and their customers via all sources to include: trade stock, sample, no-charge and international using SAP.

. Corrected orders that were incorrectly transferred to EDI errors in LMS, to enable Abbott and its customers receive those orders.

. Responsible for orders being delivered to the customers at a timely manner; worked closely and effectively with UPS warehouse to ensure timely deliveries.

. Handled returns, return authorizations and processed credit memos via SAP.

. Processed back-order procedures and proactively validate changes in all situations via SAP and LMS.

. Performed all month-end processes for my customers, i.e., billing, reports, issue sheets via SAP and Cognos - verified my fellow colleagues information for accuracy.

. Effectively responded to customer inquiries and complaints.

. Thoroughly understood regulatory issues as they were related to the Healthcare Logistics group, client and client's customer.

. Identified and proposed business opportunities/special projects for the client.

. Communicated effectively with employees at all levels within the Healthcare Logistics group organization and client organization.

. Trained my colleagues and new employees in processing LSSAs and INQs via SAP.

. Participated in conference calls, meetings and presentations with the client.

Various Temporary Positions, DE August 2005 - February 2007

OFFICE ASSISTANT for NVR Mortgage, United Rentals and CPC of America

. Performed various clerical duties for these organizations as specified by the organization.

CUSTOMER SERVICE REPRESENTATIVE, February 2001 - August 2005

ACS State & Local Solutions, Staten Island, NY

. Promoted and recommended EZ Pass products and services based on a logical relationship to the customers' needs and interests and in accordance with business goals. Opened accounts for customer via Oasys.

. Effectively communicated information to customers, minimizing the need for future contacts. Interpreted, translated, explained and provided applicable, accurate and appropriate information with respect to products and services, equipment, policy and procedure, account status, serviceability and service problems.

. Built professional rapport with the customers by listening, understanding, and being clear and articulate in verbal and written communications. Also, maintained customers’ records by updating account information.

. Demonstrated a strong ability to analyze and solve problems regarding billing, service and or sales issues. Also, strongly encouraged customers to keep their accounts open when they no longer wanted to be with the company.

. Provided customers with incentives to encourage them from closing their accounts with the company; wrote and distributed refund checks to customers for closed accounts or open accounts that needed refund.

ADDITIONAL EXPERIENCE PROVIDED UPON REQUEST

Contact this candidate