Customer Service Representative
Resume:
Janelle Nixon
Tampa, Fl 33610
E-mail: ************@*****.***
Objective: To obtain and withhold a support position in which my skills can be fully utilized and where I may serve as a key member of the team.
WORK EXPERIENCE
J R’s Transmission Service Tampa, FL
Receptionist 5/2012-Present
To answer the telephone, screen and direct calls.
To take and relay messages, deal with queries and provide factual information to callers.
To welcome visitors to the service, ensure security procedures are followed and direct them to their correct destination as appropriate.
To undertake general administrative and clerical support duties as directed by the Owner.
To receive and sort mail and deliveries and collate documentation for outward distribution as required.
To schedule appointments on behalf of the Owner, maintaining an appointment diary either manually or electronically.
To tidy the reception area. Any other duties that fall within the scope of the post as allocated by the Owner.
Sentry Events Services Inc. Tampa, FL
Security Guard 12/08-Present
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Circulate among visitors, patrons, or employees to preserve order and protect property.
Pizza Hut Tampa, FL
Server 02/08-04/2012
Prepares tables for dining by cleaning and covering tables; setting utensils napkins, decorations, condiments, candles, and service plates.
Helps diners select food and Beverages by presenting menu; suggesting courses; explaining daily specials; answering food preparation questions; offering cocktails and aperitifs; identifying appropriate wines.
I transmit orders to kitchen by recording diners’ choices; identifying diners’ special dietary needs and requests; noting timing of meal progression.
Serves food and drinks by picking-up and delivering items from kitchen and service areas.
Maintains dining experience by inquiring of needs; removing courses as completed; replenishing utensils; refilling water glasses; being alert to spills or other special needs.
To deliver excellent service in dealing with customers and to ensure that the customer is welcomed politely, dealt with courteously, promptly and leaves the restaurant having enjoyed service that has exceeded their expectations and inviting diners to return.
Bible-Based Fellowship Church of Temple Terrace Tampa, FL
Office Manager 04/07-10/08
Coordinate and maintain calendar for all functions and events
Monitor and delegate work duties to office assistant and maintenance staff and church volunteers
Assist all active and prospective members with all member issues and concerns
Compose, edit and post PowerPoint presentation for announcements
Post all monies received, update accounts receivable ledger, deposits
Operate a variety of printing equipment, Riso Graph, Color Printer copier and a scanner
Answer telephones, postage machine, fax machine, light typing, filing, meeting minutes, and office memorandums
Kforce Professional Staffing Tampa, FL
Accounts Payable Specialist 5/06-4/07
Copied checks from all pay cycles (IC vendors (1099), utilities, AP vendors, expenses, and advices)
Sorted checks, made copies of checks and matched to vouchers
Logged and obtained second signatures for checks > $10k.
Created labels for vendor files; filed check copies and backup documentation in alphabetical order
Created, updated and maintained spreadsheets in Microsoft Excel
Organized and tracked Independent Contractor agreements and contract files
Printed out Independent Contractor’s invoices from a main Email box
Opened and sorted A/P incoming mail
Hillsborough Education Foundation Tampa, FL
Clerical Aide 3/05-4/06
Prepared several informational packets for monthly group meetings for the staff members.
Answered telephones, responded to routine questions from customers; referred calls to staff members, sorted and distributed mail to the staff members.
Operated a variety of standard office equipment such as the postage machine, fax machine, copier and a scanner.
Filed expenses, charitable contribution checks and payroll checks in alphabetical order; kept files organized.
Erwin Technical Center Tampa, FL
Teacher Assistant 3/05-4/06
Alphabetized and filed a variety of materials for the Surgery Technical Department.
Created labels and sorted materials for mass mailings.
Tabulated figures; calculated test scores and entered them in a spreadsheet for the teachers.
Received and sorted office supplies on a weekly basis.
Customer Communication Center Inc., Tampa, FL
Customer Service Representative 3/99-5/02
Handle high call volume inbound/outbound calls to resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Complete contracts forms prepare change of address records, and issue service discountenance orders, using computers.
Check to ensure that appropriate changes were made to resolve customers’ problems in a timely manner.
SKILLS:
Microsoft Office 2002/07, PeopleSoft, Outlook, Excel, Word, PowerPoint, Access, Integration of MS Suite and HTML procedural programming.
EDUCATION:
Erwin Technical Center, (Certificate) Tampa, FL 3/2005 –5/2006
Hillsborough Community College, Tampa, FL 1/1998 – 11/1999
Canarsie High School, (Diploma) Brooklyn, NY 9/1992-6/1996
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