Engineer Sales

DEAN ANTHONY KLOPOTIC

706-***-**** *********@*****.***

Technical professional, detail oriented with strong organizational and trouble-shooting skills.

Strong experience with impressive accomplishments in the installation, repair and maintenance of computer driven equipment in the print and medical industries. Industry background includes field and in-house service of prepress printing, medical inventory dispensing and digital imaging experience. Proven self-starter with strong organizational, interpersonal and analytical skills.

CORE PROFESSIONAL STRENGTHS

• Strong trouble-shooting skills, identifying and resolving problems in high-pressure environments.

• Built strong relationships, overcoming language and cultural barriers in a diverse customer base.

• Consistently met or exceeded customer expectations that resulted in $2,000,000.00 in additional sales.

• Performed equipment demonstrations that assisted in the creation of additional sales.

EXPERIENCE

Field Service Technician CareFusion/Cardinal Health Augusta, GA 2008-2011

• Provided technical support to customers to resolve hardware and software issues on Pyxis Medical dispensing equipment. Performs proactive and reactive maintenance on all Pyxis equipment.

• Maintains parts inventory from a remote office situation.

Digital Solutions Specialist Canon USA Norcross, GA 2004-2007

• Selected to support and resolve issues with Canon digital imaging equipment for national account and

dealership network issues within the southeastern United States.

• Provided phone support to dealership network, resolving issues and reducing field service visits.

• Conducted training seminars for dealerships, providing updated service information to field technicians.

• Wrote knowledge-base articles to support dealership network through e-support website.

• Provided in-house instruction on Canon products to dealership technicians in a classroom setting.

Field Service Engineer Agfa Corporation (Esko-Graphics) Wilmington, MA 2003-2004

• Selected to analyze and resolve digital imaging equipment problems for key accounts that resulted in $500,000 in additional sales.

• Wrote technical manuals on equipment for customers that resulted in reduction of service calls.

• Strong customer relations skills enabling most problems to be solved within 24 hours.

• Installed, serviced and maintained computer-to-plate prepress equipment for the newspaper industry.

Field Service Engineer Purup-Eskofot Kennesaw, GA 1999-2003

• Collaborated with other vendors to identify and resolve the source of problems, resulting in high print quality and customer satisfaction.

• Installed, serviced and maintained DMX computer-to-plate prepress equipment to complete and promote service contract sales.

• Trained on scanners and Flexo-Plate technology.

Field Service Engineer Atlanta Office Machines Marietta, GA 1995-1998

• Serviced Canon color and black & white copiers and fax machines. Managed in-house refurbish facility.

Field Service Engineer IKON Office Solutions Norcross, GA 1987-1995

• Serviced Canon black & white copiers and fax machines. Color field specialist, sent to key accounts to resolve critical problems resulting in increased sales and customer satisfaction.

EDUCATION

Milwaukee Area Technical College Milwaukee, WI AAS, Electrical Communications

• Course of study included repair of electronic equipment and operations of a television studio.

• Elected Student Chief Engineer by fellow students. Engineered student programming for live broadcast.

Milwaukee Area Technical College Milwaukee, WI Diploma, Electronics Servicing

• Studied repair and design of electronics circuitry and equipment.

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