Experienced Professional in Marketing, Communications & Administration

Objective:

I am an experienced Communications Associate and Administrative Assistant with unique skills to work as a team player and individual contributor. With my experience and skills I want to incorporate and share my creative solutions while exuding remarkable acumen in business matters with a company looking to grow and succeed.

Professional Experience:

Comerica Bank Inc., -- San Jose, CA – November 2007 to September 2011

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by three business segments: The Business Bank, The Retail Bank, and Wealth Management.

Received the ROAR (Recognizing Outstanding Achievements Reward) in 2008, 2009 & 2010.

Internal Communications, National

• Partner with senior executives on national employee communication strategy to create a compelling narrative for the corporate vision, align employees with that vision and achieve key corporate goals.

• Strategically redesigned the internal Web site and created a user-friendly and informational site for colleagues to utilize.

• Developed a Community Center Web site to highlight the company’s commitment to the community and achievements.

• Redesigned the corporate e-newsletter and increased readership by more than 40 percent.

• Strengthen employee engagement through diversity and inclusion resources and volunteer opportunities.

Editorial Assistant for Corporate Communications, National

• Interim public relations manager for California reaching out to media and maintaining brand awareness.

• Craft media alerts and/or announcements for local media outlets for coverage.

• Researched latest trends and monitor all news channels and social media outlets to provide a summary of latest news clips to executive leaders.

• Provide administrative/ clerical support to the Executive Administration and Communications Department including extensive calendaring, reporting and travel.

• Restructured and successfully maintained department budget saving more than 30 percent in annual costs.

• Collaborate with Marketing and coordinate corporate events.

• Counsel leaders on presentation and communication skills, coach for public speaking and on-camera appearances, write speeches and scripts.

Technical Support, National

• Successfully completed SharePoint 2010 Site Owner training.

• Test lead for new intranet Web site through SharePoint 2010 in QA environment.

• Consultant for Information Technology department preparing communication plans and corporate messages.

Alliance Title Company – Campbell, CA – February 1997 to October 2007

Alliance Title Company serves homebuyers and sellers, real estate professionals, loan originators and servicers, commercial property professionals, homebuilders and others involved in residential and commercial property transactions with products and services specific to their needs.

Title Officer and Technical Support

• Review pertinent documents to maintain underwriting guidelines and prepare them for the County Recorder’s Office.

• Research and review property history to ensure there are no discrepancies.

• Successfully set-up employee workstations with desktops (Dell) and appropriate software programs.

• Oversee all technical responsibilities and support including troubleshooting, installation, application updates and system conversions.

• Provide training on all application software for new users.

Administrative Coordinator

• Process incoming orders and prepare base files for tracking and support documentation.

• Prepare and edit Preliminary Title Reports.

• Design and maintain Excel spreadsheets and Access databases to create production and statistic reports for executive management.

• Create and process monthly billing statements for clients.

• Create and maintain relationship with vendors.

• Obtain industry news and updates via internet research.

• Promote employee engagement and coordinate appreciation events for employees and customers.

Senior Customer Service Representative

• Coordinate events to increase brand awareness and gain clientele

• Support the Sales and Marketing teams with leads to drive in revenue.

• Prepare daily reports on customer inquiries.

• Receive, organize and distribute requests for deeds, property profiles and farm packages via mail, e-mail and/or fax.

• Respond to customer requests in a thorough and efficient manner.

Skills:

Proficient in a variety of current computer applications including, but not limited to, all Microsoft programs including Word, Excel, PowerPoint, Publisher, Picture Manager, Outlook Express, SharePoint 2010, Lotus Notes, Adobe Professional, Photoshop, Adobe Contribute, Adobe Fireworks. 65 WPM.

Community Service:

• Actively involved in volunteering at Sacred Heart Community Service and Second Harvest Food Bank which provide food and goods to those in need.

• Raised money and participated in AIDS Walk San Francisco, Alzheimer’s Walk and March of Dimes.

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