Customer Service Sales

Anthony W. Lee

**** ****** **** *****: 919-***-****

Cleveland, OH 44105 Email: TL618@ hotmail.com

SUMMARY

I am competitive, self-motivated and highly disciplined. Possessing the ability to analyze customer needs and problem solve to meet customer satisfaction. Believe is safety is one of the most important attributes of any employee. Being safe and working safe creates an environment for success and profitability.

PROFESSIONAL EXPERIENCE

GMAC Insurance Jan. 2012 – Present

Customer Service Consultant, managing and addressing need of policyholders for Property and Casualty insurance matters. Constant interaction with customers on a daily basis to collaborate on effective solutions to meet client satisfaction.

Issuer Direct May 2011-Oct. 2011

Account Executive for services to publicly traded companies. Responsible for new business development. Prospecting and calling upon new business for transfer agency, Edgar and XBRL services along with shareholder communications and press release work.

United Parcel Service Dec.2010-Nov. 2011

Part-Time package handler. World-wide movement of materials for businesses and individuals.

Handling packages in weight and size of 35 to 70 pounds. Generally a 20 hour work week.

NAA Oct. 2009-Oct.2010

Independent Agent responsible for individual sales effort. Cold calling on prospective customers in various states for Term and Whole Life products including Disability Insurance. Weekly dialing of 250 – 300 dials to new clients. Established sales volume in four states (NC, DE, PA and SC).

Aflac Dec. 2008 –Oct.2009

Commissioned Sales Representative – Successfully opened and managed several new small business client groups by utilizing prospecting skills to identify and close. During this short tenure I have demonstrated and proven my ability to succeed in the insurance industry.

RR Donnelley, Chicago, IL (22 years) 1986 – 2008

RR Donnelley is the world’s premier full-service provider of print and related services. The company provides solutions in commercial printing, direct mail, financial printing and print fulfillment to customers in the publishing, healthcare, insurance and financial services industries.

Sales Deal Manager (7 years) 2001 – 2008

• Successfully utilized entrepreneurial skills in developing strategies to compete in a new emerging marketplace (i.e. Cleveland and Toledo, OH). Beginning with a market share of zero we built a business platform to compete against our nearest rival. Within five years grew market share by 22%.

Manager, Customer Service (8 years) 1992 – 2000

• Hired, trained and developed a staff of fourteen customer service representatives to provide superior client satisfaction. Increased customer retention by 15%.

• Prepared annual operating budgets for a sales location with annual sales of $17 million.

USMC Jun 1971-Apr1984

Responsible for Fire Direction Center (FDC) in Field Artillery. Commanded a team of seven Marines in the successful operation of a 105 Howitzer Battery.

EDUCATION/TRAINING

BS, Business Management

Philadelphia University

Philadelphia, PA 19144

PROFESSIONAL SKILLS

Proficient in MS Word, Lotus Notes, PowerPoint

Capable in MS Excel

Negotiating

Problem Solving

Strong Communications

Prioritizing and organizing complex situations

Meeting and Event Planning

Project Management

Professional Licenses

Ohio Life Agent

Ohio Life, Health Accident & Sickness

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