Customer Service Manager
Resume:
RAJ SHARMA
Tel : 905-***-****
Email:gzgcho@r.postjobfree.com
OBJECTIVE: To secure full time employment in an area that could utilize my production, materials, quality control, computer and management skills.
Work Experience:
7/2007 – Present Quality Foods Ltd., Ont. Warehouse Inventory Controller
The position is a dual role, incorporating both management and stock control functions. Duties include stock data entry, receiving deliveries, incoming product inspections, defective material reports, report quality & quantity problem, customer service, contact suppliers, expediting & purchasing materials, internal auditing, processing work orders, releasing goods based on the requisitions, assisting accounts with supplier’s invoices/packing slips etc. using MP-2 database systems.
7/1997 – 6/2007 J.R. Automotive & Stamping Company, ONT
PURCHASING MANAGER/SHIPPING SUPERVISOR & Q.A.
To coordinate the activities of plant manager manufacturing dept. and outside subcontractors to ensure the customer delivery dates are met and establish production priorities. Duties include ordering material, inventory control, order taking, forwarding and follow up of orders including resolving customer complaints, preparing purchase orders for plant supplies/materials and work orders for manufacturing, receive inventory, expedite orders and contact suppliers. Printing of daily incoming and outgoing stock report, labels, stock report, load cards, preparing weekly production schedules. To supervise staff & workers and give them proper support, liaison with clients and also to supervise shipping and receiving department. Q.A. Function: Experience in reading blue print, assisting Q.C. dept. in performing quality inspections like first off, In-process, final inspection, designing computerized S.P.C. statistical process control charts, D.M.R defective material report, N.C.R. non- conformance reports, Corrective action reports for Q.A. problems. Experience in calibrating measuring tools with the help of laboratory computerized machines and instruments like digital vernier calipers, micrometers, projectors etc. Ensuring the work instructions is being followed & supporting ISO QS-9000/TS-19649 standard.
June 1996-June 1997 Warehouse Manager
Schubert & Salzer Engineers Ltd. (Company dealing in Petroleum Valves and Pig Iron projects) Organized client meetings & participated in industrial petroleum valves exhibitions. Supervised staff of 70 people in the refinery. Other responsibilities were maintaining an inventory of parts, scheduling work according to production schedules, liaison with subcontractors and to prepare documentation to arrange delivery with shipping personnel/trucking companies.
January 1996 - May 1996 Sr. Administrator and Warehouse Supervisor
AMEECO MARKETING LLC Division of K.G. International LLC (Market leader in SKF, TAM, NACHI, FAG Bearings) Processing of order export documentation, preparing quotations, product specifications, price list, liaison with clients & gathering information on International Ball bearings suppliers. Organized client meetings & participated in International Bearings exhibitions. Worked on company’s computer invoicing package. Supervised bearing warehouses, supervised shipping/receiving, computerized Inventory systems and job also involved custom clearance of bearings from International Port.
June 1995- September 1995 Computer Programmer & Customer service manager Eagle Hunter Security Company ltd., Developed Clipper programs on database management systems. Modified existing Programs coded in Cobol Programming, Macro’s Programming, and Trained the office staff in operating the latest Security computer programs. Assisted staff in computer data entry, compiling records, billing invoices, backup from the computers, maintenance of the computer servers, company’s computer security programs and printing monthly pay slips of the employees. Strong numeric and alphanumeric data entry’s Skills and developed software’s, modifications of computer programs in Clipper, DBMS, COBOL, Financial accounts packages etc.
June 1994- May 1995 Customer service Representative/Programmer Dynamic computer Company ltd., Developing and Marketing of office and industrial computer software’s and IBM, HP (Hewlett Packard) Computer hardwares, Canon & Xerox photocopy machines) Developed various Clipper database packages and marketed variety of computer software’s of Micro-Soft, Quality software’s, educational CD’s, Inventory control packages etc to clients. Also developed new customer accounts, gave demonstration of new software’s to clients in IBM, HP and other computer exhibitions, provided training in Microsoft Packages, word processing software’s, spreadsheet packages, handled customer service inquires including purchase order status, checking stock, pricing on currently purchased parts & stocked profiles, expediting orders, tracing shipments, providing proof of delivery, explained the hardware & software concepts on DOS and LAN network to clients and also marketed IBM Computers, laptops & Laser, Dot-matrix Printers to many companies.
Highlights of qualifications
• Over 12 years of work experience in production, quality & warehouse
Management in auto parts manufacturing, petroleum valves & bearings
Company.
• Solid knowledge and experience in QS-9000 and ISO/TS 19649 Quality Systems. Worked as internal auditor and assisted company’s for getting certified in QS-9000 & TS-19649 and also attended in house training in quality programs.
Education & Certification
Yr. 2002 Certificate in Joint Health & Safety Regulations from W.S.I.B. &
Certificate in lift truck training, Toronto, Ont.
Yr. 1998 Certificate in QS-9000 (Automotive standards), Toronto, Ont.
Yr.1996 - 1997 Diploma in marketing Management & Warehouse management,
University of Delhi (Certification)
1995 - 1996 Certificate in Microsoft Windows MS-Word, Excel etc.
College Diploma, New Delhi.
1994 - 1995 Computer application programming diploma
Yr.1991 – Yr.1994 Bachelor of arts, University of Delhi
Bachelor's Degree
1990 - 1991 Diploma in Optometry and Ophthalmic medical science (evening
Classes) College Diploma
1991 - 1994 Higher system management computer software programming diploma,
College Diploma, New Delhi.
Computer Skills:
Software Tools: Windows XP, Windows XP, MS-Office, MS-Excel, MS-Word, Lotus 123, Page Maker5.0, Corel Draw, Corel Word Perfect, FoxPro, VP- Planer, DOS 6.1 Ver., MS-Outlook, Automotive Quality Design Software’s, MP-2 Database for warehouse parts and supply management.
Network: LAN (Local Area Network), Windows - NT.
Languages: D-base 3+, Lotus (Macros), Clipper (summer‘87ver.), Cobol,
SKILLS: Hardworking, honest, enthusiastic, Co-operative and Committed to learn new things to enhance my knowledge.
AWARDS & ACHIEVEMENTS: Received appreciation letters from companies.
References available upon request.
Contact this candidate