Customer Service Sales

DIANA SOTO

** ***** ********,

Barrie, Ontario,

L4N 9S8

Cell 647-***-****

House 705-***-****

*************@*******.***

To whom it may concern:

I would like to be considered for the Marketing Rep position.

My high level of concentration, motivation, enthusiasm and organization skills has assisted me in achieving strong grades at Seneca College, which reflects my commitment to success. My strong communications skills, ability to multi-task, quick decision making skills, and my mature behaviour and personality would make me a valuable asset to your team. In my communications courses I have gained valuable knowledge directly relating to communication procedures, protocols, policies, and techniques. Also in my communications courses I gained knowledge of APCO and related information to Emergency Services Communications. In my English course I furthered myself in improving on my writing techniques and gained a better understanding of the English language. In my psychology course I was able to greatly expand upon my knowledge of human behaviour and their thought processes. My past employment at Ornge confirmed my drive to be a part of the emergency dispatch field, I learned every day, I grew, and I look forward to making this my full time career.

Through challenging leadership positions, especially at a young age, I have developed a strong sense of responsibility, effective interpersonal skills, and the ability to contribute to teamwork; even in high pressure environments. As a student, I consistently dealt with deadlines, teamwork, stress and pressure while continuously producing high grades and maintaining a personal life. My background in customer service has given me exceptional amount of knowledge on how to deal with all sorts of people and circumstances. As a dispatcher I have consistently improved upon my leadership role being able to supervise multiple co-workers. I am consistently enhancing my organization skills, accuracy and multi-tasking on phones, radios, and computers. I continue to positively further develop my relationship with co-workers, emergency agencies, and clients.

I am enthusiastic about the position and look forward to the possibility of an interview. Thank you for your time and consideration.

Sincerely,

Diana Soto

DIANA SOTO

17 Grace Crescent,

Barrie, Ontario,

L4N 9S8

Cell 647-***-****

House 705-***-****

*************@*******.***

OBJECTIVE

Seeking a Marketing Rep position; where I can contribute my communications knowledge, customer service skills, determination and education.

SKILLS & ATTRIBUTES

CPR (level C) & First Aid, 2010

Great customer service skills Reliable Professional Mature Multi-tasker Type 50 WPM

EDUCATION

911 & Emergency Services Communications

Seneca College, Certificate Awarded April 2008 with honours

WORK EXPERIENCE

Wegz, Bartender

May 2010 - Present

Danier Leather, Sales Associate

November 2009 - May 2010

Ornge, Communications Officer

March 2009 - June 2009

Securitas, Dispatcher

March 2008 - March 2009

Danier Leather, Sales Associate

November 2008 - January 2009

Magna Golf Club, Bartender

March 2007 - August 2007

The Hound Bar & Grill, Bartender/Server

June 2006 - March 2006

Moxie’s Classic Grill, Server

June 2006 - September 2006

All Stars Bar & Grill, Bartender/Server

April 2006 - June 2006

Winners, Packer

May 2004 - December 2005

Apple One Employment Agency, Packer

March 2004 - May 2004

Fire Co. Inc., Order Packer/Picker

April 2003 - March 2004

Sirens, Manager

October 2002 - April 2003

ACCOMPLISHMENTS

Association of Public Safety Communications Officials (APCO), Certificate awarded 2008

Bartending School of Ontario, Certificate 2006

VOLUNTEER EXPERIENCE

Georgian Animal Control and Adoption Centre, Dog Walker

INTERESTS

Home Improvement, Camping, Reading, Traveling and Hockey

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