Customer Service Representative

Tasha M. Butler

** ***** ****** • Covington, GA *0016 • Phone 678-***-****(770)728-0129

fax 678-***-**** • ****************@*****.***

OBJECTIVE

To obtain employment that will enable me to expand my professional horizons in the field of healthcare management, utilizing strong organizational skills, educational background, and leadership skills.

EDUCATION

2003-2007 DeVry University Alpharetta, GA

Bachelor of Science in Business Administration; Concentration: Health Services Management

2001-2003 Horry Georgetown Technical College Conway, SC

Associate of Science Program in General Business

EXPERIENCE

2009-Present West At Home Telecommute

Work From Home Customer Service Representative

Obtain, enter and verify customer information.

Answer customer questions and resolve issues.

Explain sale features or offer additional products or services.

Provide outstanding customer service and display positive people skills.

2005–Present HCA- Patient Account Services Atlanta Norcross, GA

Government Payor Collections Specialist

Research required information on government payors and maintains pending follow up on a daily basis.

Followup on all Tricare, CHAMPVA, VA payors,and Medicare for claim status and payment information.

Provide medical records, UB04 claim forms and Form 10-583 for all VA payors as needed.

2004-2005 HCA- Patient Account Services Atlanta Norcross, GA

Late Charge Biller

Processed late charge claims electronically and hardcopied to insurance carriers.

Posted all late charges for additional reimbursement from commercial insurance carriers and Medicare.

Worked all identified insurance edits through the electronic billing system.

2003-2004 HCA- Patient Account Services Atlanta Norcross, GA

Customer Service Representative

Assisted patients on the phone with review of accounts for duplicate or charge errors, forwarding to audit nurse for correction if needed.

Mentored new hires with on the job training.

Assisted patients on the phone encouraging payments through arrangements or payment in full.

2002-2003 HCA- Grand Strand Medical Center Myrtle Beach, SC

Outpatient Registrar

Interviewed patients to obtain demographic and insurance information.

Obtained pre-certification authorization as required.

Requested full or partial payment for services rendered.

1999-2002 HCA- Grand Strand Medical Center Myrtle Beach, SC

Inpatient Admissions Registrar

Interviewed patients to obtain demographic and insurance information for inpatient admissions.

Contacted physician offices for accurate diagnosing and proper status of admittance (Inpatient or Observation).

Checked-in surgery patients and collected any liable amounts due.

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