Customer Service High School

KRISTINA MONTGOMERY

***** ******* **** *** **** Biloxi, MS 39532

Phone: 478-***-****

********@*****.***

PROFESSIONAL OBJECTIVE & SUMMARY OF SKILLS

Goal: To perform superior medical care under the license of a skilled RN.

Pediatrics

Adolescents

Geriatrics

Telemetry

Med/Surg

ICU

OB/GYN

Labor/ Delivery

EMT

Family Practice

In/Out Patient Clinic

IV Therapy

Phlebotomy

Limited Medicine Administration

CERTICATIONS & LICENSES

EMT-BASIC Received: 3/2007 Expired: 3/31/2010

PHTLS

BLS -- Current.

SKILLS

BLS certified, EMT-B, PHTLS

Typing 95 wpm, cash handling, multiple phone lines, email, filing, data entry, faxing, General office, Software: Microsoft Word, Excel, Office 2000, Explorer, Windows 95, 98, 2000, LANmark.

EXPERIENCE

10/2009 – 06/25/2011

Med Tech ( Medical / Surgical ) - Keesler AFB, Biloxi, MS OCT 2010 - Current. (contract ending 25 June)

Civilian / Contractor working with military personnel, under supervision of a medical officer. As a team, providing superior care to active duty, veterans, and their families. Main duties included: intake and ouput, phlebotomy, IV’s, EKG’s, ADL’s, and superior customer service.

10/2005 – Present

Aerospace Medical Evacuation Service Apprentice (5-Level) and Optometry Apprentice (3-level)

United States Air Force Reserves – Carswell AFB, Tx 7 OCT 2005 - Present. (pending IRR)

On The Job Training: Lackland AFB, Tx

Various Rotations

Phase II and III

8 months

Air Force technical nursing duties include the care and treatment of patients, Pediatrics to Geriatrics. Nursing care duties include but are not limited to feeding, bathing, and moving patients, assemble, operate, and maintain medical equipment such as oxygen delivery equipment, intravenous controllers, fetal monitors, suction machines, and electrocardiograph recorders, measure and record vital signs, administer medications under the supervision of a physician or a nurse, draw blood samples, perform the routine collection of urine, fecal materials, and other bodily secretions for laboratory examination, prepare patients for surgery and perform post-operative monitoring, assist in the delivery and care of newborns. In a clinic setting, prepare patients for examination and assist physicians with treatments and procedures, administer routine immunizations and allergy testing, prepare smears and obtain cultures. In an emergency room setting, the duties include driving an ambulance and performing lifesaving care measures for the sick and injured.

01/2008 – 06/2009

Patient Care Technician (Telemetry / Step Down Unit / Geriatrics) – Presbyterian Hospital of Plano, Tx.

Under the license of a RN, assists with IVs, blood draws, and PICC line access. Assists in the identification of ineffective and costly processes and takes action to improve them. Participates in the process improvement activities within the department/hospital. Provides assistance to patients according to written plan of care. Collects patient data, identifies, and reports significant findings to the RN. Assistance with admissions, transfers, and discharges. Revises patient activities of daily living based on patient/family preferences. Performs technical procedures safely and proficiently. Takes action to reduce or eliminate patient risk. Enters orders into computer or manual system, if applicable. Documents accurately and appropriately. In collaboration/consultation with nurse, adapts care to reflect age-specific and developmental considerations. Maintains and enhances patient care skills.

Seeks assistance and supervision when performing unfamiliar tasks. Serves as a patient advocate. Recognizes and communicates ethical and legal concerns through established channels of communication. Uses CPM (Clinical Practice Guidelines) philosophy to work in partnership with patients, families, physicians, and peers. Adapts to changing needs of unit, re: patient census, workload, and crisis situations.

03/2003-10/2003

Loews Hotels, Orlando, FL

Telecom Operator: 40 hours per week

High volume customer care, receive phone calls from guests, and

employees from 3 area hotels. Relay incoming, outgoing and inter-office calls for all 3 hotels. Listen to guest, identify guest needs, determine best course of action. Advise or refer customer or employee as appropriate, Up-sell hotel packages and room service menu items. Accept trouble calls and dispatch appropriate personnel for the facilities and housekeeping departments.

9/2000- 01/2004

Universal Studios, 1000 Universal Studios Plaza, Orlando, FL

Ride & Show Attendant: 8-10 hours per week

High volume customer care, greet guests, guest safety, insure a pleasant and comfortable guest experience, assist guests with questions and concerns.

5/2001- 9/2002

Shades of Green, Walt Disney World, Lake Buena Vista, FL

Reservations Sales Agent: 33-40 hours per week

High volume customer care, package sales, determine hotel availability, determine guest's expectations, quote rates, determine guest's ability to pay, record reservation and give confirmation information, communicate policies and services, retrieve, change, cancel reservations, record deposit payments, take credit card information and send to processing. (Hotel closed for remodeling.)

8/2000-12/2000

South Lake High School, Groveland, FL.

Student Aide, Counselors Office

Typing, filing, phones, student services

EDUCATION

Sheppard AFB, Tx

School of Aerospace Medicine

NREMT certification

01/2005 – 05/2005

Brooks AFB, Tx

Air Force Flight Medicine School

03/2007 – 05/2007

Various Community Colleges

Pre-Reqs for Nursing.

Approximately 40 hours.

3.76 GPA

South Lake High School

Groveland, Fl

Graduated 2002 – 3.5 GPA

AFFILIATIONS

Air Force Reserves

Volunteer Work

Habitat For Community

Hurricane Katrina Relief Effort

Mission Support Relief for the injured in Iraq and Afghanistan

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