Objective Obtain a job in the airline industry.

Professional Skills • Microsoft Office

• Microsoft Window

• Apollo Focal Point 3.0

• Telephones sales

• Typing(38+wpm) • Airport Operations

• City & Airport codes

• Telephone Skills

• Fare construction • Airline Safety

• Baggage/ Luggage handling / ticketing

• Customer Service Skills

Education

International Air and Hospitality Academy Completion : 02/09

G.P.A 3.89 Attendance 100%

• Hands on training with Apollo computer systems, Telephone Sales, Fare Construction

• Trained extensively in Customer Service, Airport Operations, City and Airport codes, Itinerary Planning and Airline Safety

• GPA 3. 89

Employment Skills • Developed ability to work in a fast-paced atmosphere

• Maintained excellent customer relations and developed customer rapport

• Diplomatically resolved customers complaints on as-needed basis

• Ability to follow instructions well and make decisions with no supervision

• Maintained all record-keeping procedures without error

• Punctual and dependable.

• Willing to work under pressure and work well with other employees

Employment History

• Family Dollar

Louis Michael, supervisor

Cashier, clean, and help customer when need it. 09/2007-10/2007

• White Castle

Marta, supervisor

Cashier, preparation of food, and clean 08/2007 – 09/2007

• Eagle Supermarket

Ana Lopez, supervisor

Cashier , operated a computer, clean , and help others

05/2008-09/2008