Objective Obtain a job in the airline industry.
Professional Skills • Microsoft Office
• Microsoft Window
• Apollo Focal Point 3.0
• Telephones sales
• Typing(38+wpm) • Airport Operations
• City & Airport codes
• Telephone Skills
• Fare construction • Airline Safety
• Baggage/ Luggage handling / ticketing
• Customer Service Skills
Education
International Air and Hospitality Academy Completion : 02/09
G.P.A 3.89 Attendance 100%
• Hands on training with Apollo computer systems, Telephone Sales, Fare Construction
• Trained extensively in Customer Service, Airport Operations, City and Airport codes, Itinerary Planning and Airline Safety
• GPA 3. 89
Employment Skills • Developed ability to work in a fast-paced atmosphere
• Maintained excellent customer relations and developed customer rapport
• Diplomatically resolved customers complaints on as-needed basis
• Ability to follow instructions well and make decisions with no supervision
• Maintained all record-keeping procedures without error
• Punctual and dependable.
• Willing to work under pressure and work well with other employees
Employment History
• Family Dollar
Louis Michael, supervisor
Cashier, clean, and help customer when need it. 09/2007-10/2007
• White Castle
Marta, supervisor
Cashier, preparation of food, and clean 08/2007 – 09/2007
• Eagle Supermarket
Ana Lopez, supervisor
Cashier , operated a computer, clean , and help others
05/2008-09/2008