Quality Assurance Software Engineer

Robin Shinkle

**** ***** **** **** – Spanish Fork, UT 84660 – 801-***-**** – ********@*****.***

Senior technology-focused, team leader who has grown small, domestic teams into large, international operations covering both development and quality assurance functions. Strengths include bootstrapping organizations in the early stages and then building them into world class, agile teams. Career responsibilities have ranged from driving strategic quality assurance initiatives to managing large teams delivering enterprise-class systems.

Vice President of Automation Engineering/Development October 2011 - Present

Service Repair Solutions Orem, UT

• Design, develop and implement a key agile initiative that combined quality assurance engineers and developers into a single, combined engineering organization

• Transition all quality assurance efforts from the Waterfall to Agile/TDD methodology

• Implement a unique “Black Ops” team focused on identifying product-wide gaps in automated testing coverage

• Design, develop and implement an engineering-wide Gamification System

• Manage development of core SaaS platform services utilized across product lines

• Manage offshore development teams located in Vietnam and Uruguay

• Plan, prepare and manage yearly budgets

• Participate in executive board meetings

Director of Quality Assurance January 2010 – October 2011

Service Repair Solutions Orem, UT

• Heavily involved with strategic management behind the company-wide SaaS initiative that took legacy products to a modern, platform-based architecture

• Manage quality assurance organization of 50+ engineers, across 4 continents and time zones (Vietnam, Russia, Uruguay, USA)

• Augment peak testing cycles by using strategic 3rd party testing organizations (uTest, LogiGear)

• Oversaw the growth of quality assurance from 30 employees to over 50+

• Guarantee a consistent, high degree of quality for 30+ projects (web-based, client/server, mobile, etc.)

• Use of Agile, Waterfall, Extreme Programming and Continuous Integration Methodologies

• Heavy use and integration of automated testing – QTP, Watir, Selenium, TestComplete

• Coordinate customer releases among multiple internal and external stakeholders (Beta, Customers, Technical Operations, Executives)

• Manage the test cycle from initial planning to post-mortem

• Plan, prepare and manage yearly budgets

• Participate in executive board meetings

Quality Assurance Manager 2007 – December 2009

ProPay, Inc. Lehi, UT

• Ensure PCI testing compliance of all secure financial data

• Coordinate Quality Assurance work load between employees

• Coordination of testing efforts across multiple groups

• Train/mentor new hires, participate in hiring interviews

• Write test plans and use cases

• Develop and demo proof of concepts for new purchases – automation software, quality control tools

• Write programs to automate testing – QTP, WatiN

• Use of SQL to update and validate information

• Participate in test cycle from initial planning to post-mortem

• Attend test case review meetings, functional specification reviews, product post-mortem meetings.

Software Engineer II 2005 – 2007

Novell, Inc. Provo, UT

• Pit Crew Award Q2 2006

• Breakaway Award Q3 2005

• Implemented testing procedure change from test case to use case scenario

• Write test plans and use cases

• Configure labs to duplicate customer environments

• Participate in test cycle from initial planning to post-mortem

• Attend test case review meetings, functional specification reviews, product post-mortem meetings.

• Train/mentor new hires, participate in hiring interviews

• Integrate testing efforts with diverse groups – multiple languages, time zones, etc.

Software Engineer I 2000 – 2005

Novell, Inc. Provo, UT

• Find, report, and track software defects

• Administer Linux and Netware servers

• Interact with customers at Brainshare to discuss issues and answer questions

• Attend cross-team meetings to discuss testing issues.

Computer Programmer 1999 – 2000

Flying J / Ton Services Ogden, UT

• Delphi: Update communication/database software, design updates and patch files. Create install program, test software and troubleshoot problems.

• C++: Update communication/database software for use on Touch Screen hardware. Test software and troubleshoot problems.

• Cold Fusion: Design and develop dynamic web program for front-end users. Interact with database and customer input.

• Unit/Component test software to determine stability.

Programming Languages

• Delphi • Ruby • Scripting • C# • HTML • JavaScript

Operating Systems

• Linux • NetWare • OES • Windows

Other Skills

• Fluent in Spanish • Self-Motivated • Team Player

• Strong Work Ethic • Dependable • Leadership

Education and Training

B.A., Business Information Systems. Minor in Spanish 1993 – 1996

Utah State University Logan, UT

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