Relationship Banker, Supervisor, Customer Service Rep., Secretary
Resume:
JESSICA BARBER
Memphis, TN 38115
gyy8gj@r.postjobfree.com
Objective
A full-time position utilizing strong organizational, interpersonal, and communication skills.
Qualifications
7+ years Customer Service Experience and Sales
A dependable individual who excels in challenging environments.
Able to create and maintain lucrative business relationships with clients.
Able to work autonomously with little to no supervision.
Able to type 40 words per minute.
Versatile and analytical thinker.
Experienced in both customer service and supervisory positions.
Education
University of Phoenix/ Axia College
Associates of Business Arts & Marketing 9/2009
Sheffield High School Memphis, TN
H.S. Diploma, 2001
GPA: 3.5
Employment History
Regions Bank, Cordova, TN 38106
Relationship Banker 4/2008-Present
Talent Management/OJT Coach
Receive and respond to a high volume of incoming calls.
Attain high sales performance standards.
Follow-through on customer inquiries, requests and complaints.
Assist customers with financial solutions and accounts.
SITEL Corporation, Savannah, GA 31405
Customer Service Professional 9/2006-2/2008
Provided accurate and pertinent information while assisting clients with inquiries.
Assisted clients with account upgrades and credit card services.
Effectively keyed client information in a timely manner.
OneSource Telecom, Norcross, GA
Customer Service Rep. /Telemarketer 5/2006-8/2006
(Relocated to Savannah, GA)
Outbound sales calls/ Cold calling
Ruby Tuesday, Memphis, TN/ Lithonia, GA
Certified 3-Star Trainer/Shift Leader, 4/2003-4/2006
Implemented Sparkle Program to increase productivity.
Addressed complaints in a timely manner. Trained both new and existing personnel.
Ordered product according to demand.
Tele Performance USA, Memphis, TN
Customer Service Rep. /Phone Operator, 4/2002-4/2003
Assisted clients with financial accounts. Managed several top accounts.
Answered 2 line switch board with 4 extensions, set appointments, and used message center.
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