Senior Testing and Quality Assurance Analyst

Professional Experience

(Consulting) Digital River (August 2007 to December 2007) short term assignment:

QA: Sr. Test Analyst –

• Performed QA testing for eCommerce client websites which included functionality testing and the total online shopping experience

(Consulting) Wells Fargo Technical Information Group) (September 2006 to August 2007)

QA: Sr. Test Analyst –

• Conducted web testing for check images on company website.

• Responsibilities included writing test plans and executing test scripts.

• Tools used: Mercury Quality Center, Test Director and Clear Quest are the tools used for creating and storing test scripts, as well as defect tracking and test validation results.

• Documented current processes into a user manual to assist new users of the system.

• Responsible for running regression tests before and after releases.

(Employee) Capella University (February 2005 to September 2006)

QA: Sr. Business Analyst / Lead for PeopleSoft HCM, Payroll, Time & Labor (version 8.9).

• A lab solution was used for this implementation in coordination with PeopleSoft (Oracle) team. It was projected to be 15 weeks in length and was rolled out a week early.

• Responsible for coordination of writing the requirements, writing the project definition, writing the business impact document and also conducting systems testing as needed.

• Responsible for insuring that interfaces were documented and that they ran correctly.

• PeopleSoft (Oracle) training classes: Accelerated Base Benefits, Ben Admin and Security.

• Responsible for successful implementation of PeopleSoft (Oracle) security for the Payroll Time & Labor system.

• Responsible for successful implementation of reports using the query tool.

• PeopleSoft (Oracle) has praised this project as one of their 2005 success stories.

(Consulting) Allianz (October 2004 to February 2005)

Sr. Test Analyst – short-term assignment at Allianz Life.

• Conducted web testing for upgrade to company website.

• Responsible for writing and executing test scripts.

• Responsible for running regression tests before and after releases.

• Tools used: Test Director, Requisite Pro and Clear Quest were the tools used in creating and storing requirements as well as defect tracking and test validation results.

(Employee) SuperValu Corp (November 1999 to September 2004)

HRIS Manager –

• Managed HRIS (Human Resources Information Systems) operations for HR/Payroll system including enhancements, researched new HR system, security administration, report generation and problem solutions for Human Resources division (includes HR, Benefits and Compensation).

• Responsibilities included directing HRIS activities and resources.

• Managed software operations for HR personnel at Home Office as well as remote HR locations for over 57,000 employees.

• Prioritized and set standards for enhancements and ongoing operational needs of HR/Benefits/Compensation.

• Generated daily reports for HR users and creation of ad hoc reports for users as needed.

• Trained users in the Cognos Impromptu software which was used for reporting from the HR/Payroll data warehouse as well as administration of security for the data warehouse.

• Wrote requirements for new HR system.

• Researched applications and coordinated vendor presentations for new HR/Payroll system recommendations.

• Worked with IT to build new front end data entry screens for keying new hires and employee maintenance information. Prior to this the screen was not user friendly and very cumbersome to use.

• Reviewed self service applications to determine if they fit our current needs.

• Facilitated monthly HRIS forum with remote users via conference call. There were usually around 50-60 callers on line.

(Consulting) (May 1997 to November 1999)

Managing Consultant –

• Formed and led a mentoring team of 15 senior consultants who were each assigned to 5 junior consultants to help with their career development. This team met monthly to discuss any issues or problems going on in the field and would explore ideas for problem solutions.

Client testing assignments:

• Imation – Implementation of Oracle HRMS from 3M legacy system. I was responsible for writing global Human Resources/Payroll procedures and getting global consensus from international team members. Met with users to determine needs and documented those needs as well as tested the programs after developers built the logic. Assisted test teams and documented the HR/Payroll module so that it could be used for training sessions for new users. I developed HR/Payroll and wrote a contingency plan. I presented eight training sessions to HR professionals on the new Oracle HRMS system.

• NSP – PeopleSoft upgrade to version 7.5 and Y2K testing: Responsible for gathering requirements and developing the test plan and data. Responsible for tracking the test results and worked with the developers to resolve errors. Created and enforced documentation requirements. Identified and tested all interfaces into the PeopleSoft HRIS systems. Acted as a liaison between users and developers for enhancements (previously a major gap existed between the groups). I assisted in building a testing database in Access, a repository for all tests, test results and defect tracking and resolutions.

• Lutheran Brotherhood (now Thrivent) – Upgrade/enhancement of Insurance Agents software. Led consultant team in testing “builds” as new enhancements were added to the insurance agents’ software. These were fully tested before the release was installed on the agent’s PC’s.

(Employee) Fairview Hospitals & Healthcare (January 1996 to May 1997)

HRMS Product Manager –

• Managed staff of 12 employees, and 6 developer consultants in the construction and testing of a new human resources / payroll system which included 5 areas (HR, benefits, pension, payroll, finance & common control).

• Responsibilities included managing three major projects: (1) merging University of Minnesota Hospitals and Clinics (UMHC) onto Fairview’s payroll. (2) Maintaining existing system while new system was being built and (3) Directing resources for defining requirements and testing of new system.

• Reported to Executive Steering Committee monthly updating them on the progress of system testing. Discussed deadlines and which ones were being met and which ones were not. In the case of “not”, we further discussed the issues surrounding the date not being met and if the contract agreement with the third party was being compromised.

(Employee) Northwest Airlines (June 1989 to January 1996)

Flight Payroll Manager, Benefits Administration Manager, and HRIS Manager

Manager of operations in the three areas listed below.

BENEFITS MANAGER –

• Directed operations of the Customer Service unit: Managed staff of 14 in the administration of benefits for over 43,000 active employees (and their families). This included medical, dental, life, long term and short term disability, accidental death and dismemberment, and flexible spending accounts.

• Responsible for administration of 3,000+ COBRA enrollees and another 3,000+ retirees and their families premiums and claims were tracked through this area.

• Responsible for overseeing systems used to maintain eligibility and claims operations.

• Managed vendor contracts for union and management employee groups.

• Successfully implemented a new cafeteria plan including flexible spending accounts.

• Implemented the new FMLA (Family and Medical Leave Act) and gave standup training as part of the roll out.

• Worked with senior management to create a new Medicare Supplement for the contract group.

• Negotiated lower life insurance rates with vendors for the first time in the 20-year history with those vendors.

• Assisted in writing and implementing a performance guarantee for TPA (third party administrator) that allowed the company to collect over $100,000 in penalties from the insurance carrier.

FLIGHT PAYROLL MANAGER -

• Directed staff of 21 union employees administering payroll for over 7,000 flight attendants.

• Insured accurate and timely payment per negotiated contract.

• Coordinated new payroll processing for flight attendants in the Orient.

• Developed and taught six one-day seminars on flight pay for new Flight Attendant Managers.

• Automation of lead flight attendant pay on FLAPPSS (flight attendant and pilot payroll system).

• Worked with IT and flight attendant and pilot unions to get approval of enhancement for lead flight attendants to enter their employee numbers into the computer in the cockpit. Prior to this automation it was all done on paper and administered manually through flight payroll.

• Saved the time and resources with this automation: old process meant filling over 6,000 forms and the administration each month and the accuracy went from 85% to 98%. My department had only the exceptions to respond to. Lead flight attendants entered their employee number in the cockpit computer (no more paper!).

• Written up in the company Quality Magazine and also included in a video on quality improvements for this automation.

HRIS MANAGER –

• Responsibilities included directing activities and resources of HRIS (Human Resource Information Services) department.

• I managed hardware and software operations for all HR personnel at the various locations.

• This included maintenance and enhancements to an application scanner system.

• I was responsible for installation of a new electronic questionnaire system for applicants.

• Coordinated efforts needed for the implementation of a new pension plan for the Hong Kong location. This was structured according to the mandates laid down by Hong Kong’s guidelines (new governmental ORSO pact).

• Implemented new background investigation process via a modem operation. This replaced the dependence on fax copies.

• A compensation portfolio was produced for the first time and coordinated through this area.

Other Experience

• (Employee) Target Corporate: Lease Accounting Supervisor, four years. Received department of the year award for Gemco acquisition for leased stores (closing the books for leased stores, and finding $100,000 worth of savings).

Education

Bachelors in Accounting from Metropolitan State University, St. Paul, MN

MBA from University of St. Thomas, St. Paul, MN

Organizations

Ex-Vice President of Twin Cities Chapter of IHRIM (International Human Resources Information Management)

Ex-Alumni Board of Director - Metropolitan State University

Mentor for Minnesota Teen Challen

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