Customer Service Manager

Carlos Antonio Tejeda

**** ******** ***** *** ***

Monroe, North Carolina 28110

Cellular: 917-***-**** • E-Mail: ******.*******.******@*****.***

Work Experience

****-**** ******** ******* **mhurst, NY

Facility Manager

• Oversee 15 employees, including cashiers, traffic control, porters, and maintenance staff

• Responsible for training and development of the employees, new and existing, with software updates.

• Ensuring the parking access and revenue control equipment is working properly

• Perform internal audits to ensure proper revenue control

2006-2007 Budget-Truck-Rental Nanuet, NY

Territory Manager

• Strive to continuously generate long term sales through synergy, while abiding by corporate policies and procedures.

• Oversaw 5 Branches and ensured fleet supply met demand on peek days ex:Weekends,Holidays

• Worked together with District and Branch managers through continuous engagement of existing relationship, and creating new relationships with prospective business clients.

2004-2006 Enterprise-Rent-A-Car Yonkers, NY

Branch Manager

• Manage vehicle fleet to maximize revenue and profitability by increasing efficiency of rental Process

• Managed daily inventory to ensure that the Branch operated at maximum efficiency.

• Train new employees of general business practices and responsible for further educating current employees to meet Enterprise Rent-A-Car customer service standards. During my time as an branch manager, I have successfully trained 20 new employees

• Exceed customers’ expectations by providing a superior level of customer service. In 2006, I was awarded the New York Regional Customer Satisfaction Award.

2001-2004 Island Recreational Deer Park, NY

Merchandise Manager

• Training and development of new and existing employees.

• Responsible for the layout of the store, making sure all inventory is fully stocked.

• Price shopping and making sure prices are competitive with the rest of the competition.

Education

Dowling College Oakdale, NY

Bachelors of Business Administration May 2006

Major: Business Administration and Computer Science

Minor: Spanish

Skills and Qualifications

• Computer Applications: Microsoft Office, Windows, Internet Capabilities, Desktop Publishing.

• Fluent in Spanish, First Aid Certified

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