Customer Service Manager
Resume:
OBJECTIVE: Driven to achieve success through self-motivation fueled by
enthusiasm and a passion for business. Possess in depth customer
insight with solid technical and business experience. Strong
leadership, communication, and analytical skills. Proven ability to
effectively lead and coach within a high performing culture.
STRENGTHS
• Marketing: Promotional Campaigns
• Training
• Supervision of staff
• Computer Software Applications
EXPERIENCE
Guest Services, Georgia Dome, Atlanta, Georgia
June 2008 – September 2008 Part-time
• Served as a liaison for guest relations as a customer service
specialist; assisted in the advertising and promotions for the Georgia
Dome.
• Served as ticketholder and security guard around the dome
ensuring quality control and access requirements were adhered and
enforced. Briefed fans on policies and procedures that were
established for designated areas of the dome.
• Reported, coordinated, and documented security breaches with
staff and superiors. Ensured safety procedures were followed
according to prescribed guidelines.
Shuttle Drive, Sheraton Hotel, Atlanta Georgia Full-time
February 2008 – August 2008 Transported hotel dignitaries to desired
locations. Assisted the hotel manager and bellman with providing
quality service to incoming and outgoing guests and clients.
• Provided security for hotel parking areas. Ensured that the
hotel’s transport vehicles were serviced and inspected in a timely
manner.
Market Manager, Ignition Inc, Atlanta, Georgia
June 2005 – April 2008 Full-time on the roadand Home-based
• Managed a staff of 16 which promoted and educated consumers on RJ
Reynolds products. Ensured promotions and special events were
executed timely and professionally.
• Managed event activities/venues to include a budget of $17.00 an
hour)contracts, celebrity performances, prizes, giveaways,
merchandise, and contest winners.
• Participated in coordinating promotional campaigns for the
following companies locally and nationally: Canon Tour, Miami and Ft.
Lauderdale, Florida (2008); Panasonic, Key West, Florida (2007);
Eclipse, Miami, Florida (2007); Coca Cola (2006 -2008); BP Invigorate
(2008); and Lowes La Cancha (2007).
Guest Services, Atlanta Braves, Atlanta, Georgia
April 2005 – August 2006 Part-time
• Provided customer service to fans throughout the dome with directions and
• Assisted with promotions and marketing events.
• Served as a security guard providing site security; ensuring
safety of the fans and staff by checking for IDs, handbags, and
unauthorized articles and weapons.
• Worked the guest relations service desk issuing and tracking
access passes; and recorded, coordinated and filed incident reports
Hard Rock Casino, Biloxi, Mississippi
June 2004 – September 2005
• Served as a greeter and customer service representative providing
excellent customer service to all patrons; often time worked at the
information desk.
• Served as valet responsible for security of vehicles and
patrolling customer parking areas.
EDUCATION
• Clayton State University, Morrow, Georgia 2006-2010 pursuing a
Business Management and Marketing degree Completed 74 Semester Hours,
current GPA 3.0
• Mississippi Gulf Coast Community College (2005) - Completed 52
hours completed in business communications, accounting, and computer
science courses.
SPECIAL SKILLS
• Strong communication, presentation and negotiation skills;
possess leadership qualities that contributed to (customer insight,
team building, and organizational goals)
• Proficient in Microsoft Office 2007 (Microsoft Excel, PowerPoint and Word)
REFERENCES:
Legusta Hathorn Director, Civilian Personnel 228-***-****
Donald Mosley Tampa International Airport, Security
Theresa Clark Tampa General Hospital, RN (Retired)
Tony Barnes Biloxi, Veteran Affairs Hospital
Dexter Jackson Jr. Gulfport Regional Hospital 228-***-****
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