Customer Service Sales Representative
Resume:
JENNIFER L. RIGGS
** ****** ***** *******, ********, 20855, United States
**********@*****.***
PROFESSIONAL EXPERIENCE
City of Hyattsville Police Department, Hyattsville, Maryland, United States
Police Officer, February 2006 - Present
Job Description/Duties:
• Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses.
• Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed.
• Act as official escorts, such as when leading funeral processions or firefighters.
• Issue citations or warnings to violators of motor vehicle ordinances.
• Process prisoners, and prepare and maintain records of prisoner bookings and prisoner status during booking and pre-trial process.
• Identify, pursue, and arrest suspects and perpetrators of criminal acts.
• Relay complaint and emergency-request information to appropriate agency dispatchers.
• Patrol specific area on foot, horseback, or motorized conveyance, respond promptly to calls for assistance.
• Record facts to prepare reports that document incidents and activities.
• Direct traffic flow and reroute traffic in case of emergencies.
• Monitor traffic to ensure motorists observe traffic regulations and exhibit safe driving procedures.
• Testify in court to present evidence or act as witness in traffic and criminal cases.
• Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.
• Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relationships.
Town of Bladensburg Police Department, Bladensburg, Maryland, United States
Police Officer, October 2004 - February 2006
• For work qualifications and experience, please refer to the City of Hyattsville position description.
Nationwide Home Mortgage, Rockville, Maryland, United States
Senior Loan Processor, November 2001 - October 2004
Job Description/Duties:
• Computer data entry, handling of office equipment necessary to complete task.
• Organized, filed and managed up to 60 loans per month. Conventional, FHA, VA.
• Adept with Calyx Point software.
• Served as a liaison between the customer, sales representative, and the underwriting department.
• Upon approval of the loan, notified the borrower(s) and appropriate personnel. Prepared commitment letter(s), denial letter(s), and canceled files when necessary.
• Set up loan files, manually and on the computer, and order all exhibits (i.e., VOE's, VOD's credit report, etc.) as soon as the file was received.
• Ordered appraisals upon contract and/or receipt of plans and specs or contract, depending on loan type.
• Worked up cases for submission when all required exhibits were received. Followed up on submitted loans and/or pended loans.
• Processed loans through desktop underwriting for submission.
• Operated equipment (i.e., telephone, computer, facsimile, typewriter and photocopier).
• Processed the mail for each loan file, verifying the accuracy and completeness of each document. Updated data on computer system as soon as documents were received. Serious discrepancies were brought to the attention of the Loan Officer.
Broad Street Mortgage, Gaithersburg, Maryland, United States
Senior Loan Processor, January 2001 - October 2001
• For work qualifications and experience, please refer to the Nationwide Home Mortgage position description.
Town of Bladensburg Police Department, Bladensburg, Maryland, United States
Police Officer, December 1998 - January 2001
• For work qualifications and experience, please refer to the City of Hyattsville position information.
Old Kent Mortgage, Rockville, Maryland, United States
Senior Loan Processor, December 1998 - September 1999
• For work qualifications and experience, please refer to Nationwide Home Mortgage position information.
City of Mount Rainier Police Department, Mount Rainier, Maryland, United States
Police Officer, January 1997 - December 1998
• For work qualifications and experience, please refer to the City of Hyattsville position description.
Summit Mortgage, Rockville, Maryland, United States
Senior Loan Processor, November 1994 - January 1997
• For work qualifications and experience, please refer to the Nationwide Home Mortgage position description.
CTX Mortgage Corporation, Rockville, Maryland, United States
Senior Loan Processor, August 1993 - November 1994
• For work qualifications and experience, please refer to the Nationwide Home Mortgage position description.
Ameribanc Savings Bank, Rockville, Maryland, United States
Loan Processor, March 1991 - August 1993
• For work qualifications and experience, please refer to the Nationwide Home Mortgage position description.
EDUCATION
UMUC, Largo, Maryland, United States
Bachelor of Science Homeland Security Candidate, May 2015
Prince George's Community College, Largo, Maryland, United States
American Institute of Banking, Rockville, Maryland, United States
ADDITIONAL SKILLS
Proficient in typing (WPM: 60)
Proficient in customer service and have dealt directly with citizens and customers in both banking and police fields.
Have utilized Calyx with prior mortgage employment.
Experienced with Police CAD (Computer Aided Dispatch) System.
Skilled in Microsoft Office (Word, Outlook, Excel and Power Point).
Proficient in all types of office equipment (telephone switchboard, fax machine, copier).
Contact this candidate