Customer Service Administrative Assistant

KATRISE SERITA SMITH

**** ********* ** ****** *********: 606 Miami, Florida 33142

305-***-**** (h) 786-***-**** (c)

************@*****.***

CAREER GOAL

A highly equipped Administrative Assistant/Office Manager with experience in performing a variety of administrative and staff support duties for a specific department, which require a range of knowledge and skills of organizational procedures and policies. Directing, assisting employees, resolving administrative problems and inquiries. Composing, editing, proofreading reports and preparing a range of administrative documents.

PROFESSIONAL EXPERIENCE

03/2009 – 11/2010

Director of First Impressions

ATI College of Health, Miami Gardens, Florida

Responsible for promptly answering, routing and politely take messages for all incoming calls

Greet visitors in a welcoming, professional manner and directed them to their proper destination

Ensure prospective students are entered correctly into the Campus Vue system

Distributed all leads from the Ed Experts system to the Admissions Representatives in a timely manner

Entered the daily data compiled from the Daily Activities Reports

Properly completed the Daily Flash Report for all Medical Programs

Assist when necessary with special Admissions events and projects

Assist with the execution of bulk and direct mail

Perform extra duties when required by the Director of Admissions

02/1998 - 01/2009

Administrative Assistant/Office Manager

City of Miami Police Department, Miami, Florida

Conduct disciplinary hearings and reviews for the entire body of sworn personnel

Transcribe and prepare hearing reports from the tapes recorded during all full disciplinary hearings

Process and maintain all reprimands manually and electronically

Assist supervisors who are issuing discipline with applicable charges and the structure of reprimands

Suspend, terminate and forfeit hours from employees leave balances

Prepare packages for final approval by the Chief of Police

Supervise clerical office staff of six

Ensure proper routing and make necessary deadlines for all administrative paperwork

Maintain an effective professional working relationship with subordinate unit employees

Process payroll compliance summaries

Review incoming and outgoing correspondence

Prepare weekly and monthly disciplinary reports

Order office supplies

06/1992 - 01/1998

School Receptionist/Secretary

Miami Northwestern Senior High School, Miami, Florida

Provide administrative support to the Principal and Assistant Principals

Typed all official school correspondence efficiently

Schedule appointments and staff meetings

Operated the 299 line switchboard system and met with the public to answer queries

Assist with student registration and attendance procedures

Supported the school treasurer with cash collections

Supervise student office workers

Sort and distribute school mail

Ensure copies are made and filed

Upgraded all office filing systems

10/1990 - 05/1992

Customer Service Representative

MacFrugal’s Bargains and Closeouts, Miami, Florida

Handled and solved all customer service complaints

Assisted manager with store opening and closing procedures

Provided support to the floor associates and sales team

Orient and trained new employees

Created new store policies and procedures

Input daily cash transactions

Developed weekly and monthly sales reports

EDUCATIONAL EXPERIENCE

Associates Degree, 09/1991 - 11/1993

Miami Dade Community College, Miami, Florida

Computer Applications Course, 07/1990 - 04/1991

Florida College of Business, Miami, Florida

SKILLS

Excellent interpersonal skills, office etiquette and phone manners

Remarkable ability to communicate effectively

Possess knowledge of excellent records maintenance and filing techniques

Strong organizational and analytical skills

Immense ability to solve problems

Proficient in Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point

REFERENCES

Furnished upon request

Contact this candidate