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Customer Service Construction

Calgary, AB, Canada
August 28, 2012

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Norman J. L. Brown

**** ******* **., ******, **, K2C 3E2


Professional Experience

First Air, Ottawa Office 2004 to Present

Stores Agent

• Extensive experience shipping via air and land, using most major couriers as well as quote-sourced trucking companies.

• Lots of experience receiving aircraft parts and aircraft-related materials.

• Extensive warehouse work experience, maintaining inventory in a variety of parts storage facilities.

• Responsible for AOG after-hours parts procurement and purchasing, liaising worldwide with vendors and parts logistics specialists, and overseeing customs brokerage.

• Highly proficient in managing B13 documents, commercial invoices, tariff codes, as well as coordinating customs brokerage.

• Acting material rep for heavy maintenance on aircraft, co-ordinating parts supply and logistics, including daily liaising with Planning and Engineering.

• Periodically act as company-wide Material Co-ordinator responsible for ensuring parts and materials are on site for scheduled maintenance (SMAs) and line maintenance requirements (MELs, DMIs, etc); includes substantial interaction with Planning department and MCC.

• Strong ability to use the Internet as a research and support tool for vendor, routing and material verification.

• Periodic contact for after hours on-call status.

• Apply organizational skills and prioritize for multiple assignments in a single day.

• Very fit for continuous heavy lifting and labour; available for shift work

• Possess valid driver’s license.

• Employ strong customer service skills during phone, email and in-person communications.

• Maintain discretion and propriety with company property and information, and adhere to comprehensive company procedures related to safety management and facility security.

• Enjoy a team environment, and collaboration with coworkers, seeking beneficial outcomes for coworkers and the company.

• Constantly hone skills and knowledge base of company procedures and objectives in an ongoing personal improvement process.

Cemtech Computers, Ottawa, ON February 2001 to July 2004

Product Handler

• Provided frontline support, through emails, faxes and phone calls, to solicit vendors for defective computer parts.

• Coordinated the return of defective, in-warranty inventory, and catalogued this inventory.

• Generated goods documents, including purchase orders, commercial invoices, RMA forms, parts status records; maintained associated records.

• Helped maintain a large inventory of computer hardware, using software and paperwork.

• Provided customer service for Cemtech products via phone and email.

• Worked extensive overtime during peak periods.

Packaging/ Shipping/ Delivery

• Coordinated the packaging and shipment of computers and related products.

• Provided customer service and liaised with clients when delivering to client offices.

• Satisfied return of product with end users by coordinating the exchange of defective material with operational ones.

• Please note: Cemtech has been closed since 2004.

Hynes/ Zarin Construction, Ottawa, ON 1996-2000

Construction Worker

• Carpentry, wood framing, building maintenance, concrete pouring, and general construction for a property development company

Education and Certification

• Construction Technician Diploma, Algonquin College, Ottawa, ON 1996

• Shipper of Dangerous Goods certification (meets international standards, recognized by Transport Canada) Updated 2011

• First Aid certification (St. John’s Ambulance level one) 2011

• WHMIS certification 2004

• First Air training in forklift operation and load securement

• High security clearance through Restricted Area Identity Card (in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada)

Skills and Competencies

• Proficient in DASH, TRAX, RAAS, and other aircraft-related software; working knowledge of TRAX

• Computer literate; skilled with Microsoft Office products, including Excel and MS Word

• Have worked with blueprints in both construction and aircraft-related environments

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