Administrative Assistant Management

SONIA M. ADAMS

**** **** ****** ****** #***, Manteca, CA 95337

Phone: 925-***-**** | Email: gyhnrn@r.postjobfree.com

PROFESSIONAL SKILLS:

Self-starter with good work ethic, detail-oriented, and excellent follow-through

Proficient at problem-solving and envisioning business and technical perspectives to develop workable solutions

Skilled in authoring technical documentation for end user support, hardware/software support, and technical implementation on projects

Ability to prioritize and organize effectively and efficiently

Strong interpersonal skills and the ability to work with all levels of management as well as quickly and easily establish rapport and credibility with diverse personalities

Consistently exceeds expectations in demanding, deadline-centered environments

PROFESSIONAL EXPERIENCE:

STATE OF CALIFORNIA, CDCR, CPHCS, DVI, TRACY, CA 12/11 – Present

AISA Intern: Answer customer calls and document trouble tickets in the healthcare information technology tracking system (Footprints). Physical relocation, repair, setup, etc. of desktops and related hardware. Generate service disruption reports to monitor workload and priorities. Provide remote workstation support to the end users using a remote desktop support tool. Coordinate with Service Desk staff in restoring and/or acquiring services that are managed centrally by EIS HQ. Create, review, and maintain help desk procedures utilized in supporting the various CDCR applications (knowledgebase). Analyze user needs as well as performed system analysis, documentation, testing, evaluation, user support, and training. Image computers for new users as well as migrate appropriate files, etc. for new and current users when transferring to other computers/laptops, etc. Add, delete, edit, and manage users, computers, etc. in AD. Assist in creating/editing scripts and batch files (in Powershell) to expedite recurring and repeated procedures.

CHILDREN FIRST FOSTER FAMILY AGENCY, RED BLUFF, CA 1/05 – 1/07

Administrative Assistant: Overseeing and administration of day-to-day client dealings, daily and weekly reports (Excel), intake of children from social services, and handling of appropriate paperwork and files regarding such. Answering of multi-line phone system and management of many issues throughout each day with regards to a heavy clientele base including foster parents, social services, and various government agencies. Compassionate dealings with the many children that came through our office each day (was a foster parent myself). Coordination and matching of children with appropriate foster parents. Preparation and processing of the many activities held through the Agency for the families and children involved in same.

SYNTHESIS TECHNOLOGY ASSESSMENT & RESEARCH, VACAVILLE, CA 8/02 – 11/04

Systems Analyst/Office Manager: Administration of general office dealings; phones, A/R, A/P, correspondence, etc. Handling of various aspects of survey processing, database management, analyzing data from UNIX system, processing reports, etc. Management of day-to-day client relations.

AGC OF CALIFORNIA, WALNUT CREEK, CA 5/94 – 5/97

Contract Administrator/Industrial Relations Administrator: Promotion from receptionist and Human Resource Secretary to management position; monitoring and supervising daily activities of departmental secretaries. Maintenance of all membership data for the Association. Facilitation and assistance of various duties involving union negotiations. Handling of all grievance procedures; i.e., scheduling, preparation of minutes, as well as handling of questions regarding contract and legal research with same, etc. Maintenance of departmental records, prevailing wage records, various rosters, historical negotiation files, and ensure that all were up to date. Answering of any wage and/or contract inquiries, as well as preparation of wage scale book. Collection and tracking data related to labor agreements and the construction industry, preparation of regular reports on such. Maintenance of records for all committees, attendance of all meetings, and kept minutes for such. Responsible for processing and sending out of periodic NLR bulletins. Tracking of fee-for-service billings.

ADDITIONAL EXPERIENCE:

Child Assault Prevention Project, Workshop Leader, Fairfield, CA 07/01-08/02

John A. Ambrosino, D.P.M., Medical Transcriptionist, Concord, CA 06/97-07/02

Law Offices of John H. Convery, Administrative Legal Secretary, Martinez, CA 10/93-04/94

EDUCATION/DEGREES:

ITT Technical Institute, Lathrop, CA Bachelor’s Degree in Project Management Currently Enrolled

ITT Technical Institute, Lathrop, CA--AA Degree in Computer Networking Systems, GPA 3.71 03/10- 03/12

Heald Business College, Concord, CA --AA Degree/Legal Secretarial GPA 3.92 09/91- 10/93

ADDITIONAL SKILLS:

Typing: 70+ wpm

Computer: Word, Excel, Publisher, PowerPoint, Outlook, Internet/Web, Python, Visio, MySQL

Other: Desktop Publishing, Transcription, Spreadsheets, Presentations, Database Management, etc., VMWare, Routers

IT: Network Standards and Protocols, Network Administration and Architecture, Windows Server 2008, Linux (Fedora and Ubuntu)

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