Customer Service Home Health

Barbara Hennessy

*** ********** ***** ****, ****** Springs , Florida 34688 Home: 727-***-**** - Cell: 727-***-**** : ************@*****.***

Executive Summary

I am an accomplished manager with 30 years experience in Home Health Care. Proven ability to cut costs, decrease staff turnover and improve quality performance. My areas of expertise include Medicare and Managed care in Home Health. I am ambitious, committed, customer service focused, hardworking and passionate about my work.

Core Qualifications

• Budget development, allocation and monitoring • Administrative Skills

• Successful with staff development • Customer Relations

• Strong ability to execute based on strategic • Business Development

objectives • Leadership for Multi-unit operation.

• Big-picture focus on company goals • Organizational Skills

• Solid experience managing cross-functional • Work flow planning

teams

Professional Experience

Director

March 2011 to August 2011

Autumn Home Care – SpringHill, Florida

Served as mentor to junior team members. Trained, coached and mentored staff to ensure smooth adoption of new program.Hired and trained 7new staff for opening of start up office. Developed and rolled out new policies. Oversaw move to larger space to promote growth of the agency and reorganization of the Health care team.

Reorganized and implemented programs to increase compliance with Federal, State and CHAPS guidelines.

Executive Director

January 1998 to February 2011

Home Health Corporation of America – Tarpon Springs , Florida

Defined strategy and business plan for growth of our Home Care business in Pasco/Pinellas counties. Directed strategic initiatives to achieve growth and increased revenue. Increased census from 35 patients to 560 patients through partnerships with our business development team. Surpassed revenue goals in four consecutive quarters in 2008 and 2009. Served as mentor to junior team members. Spearheaded opening of new office 2010 to service East Pasco clients. Joint Commission Accreditation from 1999 through 2011.

Executive Director

March 1987 to October 1997

ResCare Home Health – Tampa, Florida

Implemented innovative programs to increase employee loyalty and reduce turnover. Increased profits by developing, initiating, and managing professional clinical staff through increased orientation and partnership with the marketing teamInitiated program that standardized employee training and led to increase in customer satisfaction by 12%..

Clinical Supervisor

February 1982 to March 1987

ResCare Home Health – Tarpon Springs , Fl

Hired and trained 40 professional staff to facilitate adequate staffing.Increased profits by developing, initiating,

and managing our clinical program.Managed team of 80.Partnered successfully with private duty and sales sector to increase revenue and produce positive outcomes.Served as mentor to junior team members.

Education

StonyBrook University 1974

Smithtown, New York , USA

Nursing Degree

Bachelors in Nursing

King Park School of Nursing 1971

Kings Park, New York, USA

Nursing

Diploma in Nursing

CW Post College 1971

Westbury , New York, USA

Nursing courses

Diploma in Nursing

College courses acquired through the college in conjunction with Kings Park School of Nursing

Westbury High School 1966

Westbury , New York , USAQ

Academic

High School diploma

Affiliations

HCAF

Chamber of Commerce in Pasco and Pinellas counties

Other Training

Oasis Training

ICD-9 Training

Management Training

Business Development Training

Human Resource Training

Customer Service Training

Joint Commission Surveys

Federal and State Surveys

Contact this candidate