Customer Service Teacher

MELISSA SIMMONS

*** ****** **** *****, ************, TN 37128

Mobile 615-***-****

E-mail: *****@**********.***

PROFILE

Degreed teacher with extensive teaching experience; including K-8, highly qualified K-6 with a Special Education endorsement.

EDUCATION

July 2004 Middle Tennessee State University, Murfreesboro, TN

• 460 Sped Modified K-12 Endorsements

May 1999 Middle Tennessee State University, Murfreesboro, TN

• Bachelor of Science / Interdisciplinary Studies

National Dean’s List

Aug 2005 Middle Tennessee State University, Murfreesboro, TN

• Master’s of Education/ Special Education

PROFESSIONAL EXPERIENCE

Office Manager

May 2011 – Aug 2011

C-STARR Reprographics

• Clerical and secretarial functions within office

• Ensuring that there is adequate supply of stationery and equipment.

• Handling customer complaints and inquiries

• Designs archival filing system for surveyors and ensures that these systems are up to date

Pre-school Instructor

Sep 2008 – May 2011

Bright Horizons Family Solutions, Nashville, TN

• Primary Caregiver to 14 children within the classroom, write lesson plans, parent-teacher conferences, and other duties of a classroom teacher.

Special Education Pre-school Teacher

Nov 2007 – May 2008

Eakin Primary Shelbyville, TN

• Taught Autistic preschoolers based on the ABA program and that of the Triad program at Vanderbilt University.

• In charge of IEP conferences and IEP files, working with speech and physical therapist; as well as; regular education teachers to insure that my students were getting the correct educational modifications as needed.

Daycare Instructor

King’s Kids Children’s Center, Franklin, TN

Feb 2007 – Aug 2007

• Infant room instructor, duties are to care for 5 students within the class, wrote lesson plans, and daily parent-teacher communication.

Resource School Teacher

Cannon County Schools, Woodland, TN

August 2004 – May 2005

• Taught fifth through eighth grade

• Interim teacher, duties were those of a classroom teacher.

• Instructed Language, Arts, Reading, Math, Science and other subjects as needed.

Elementary School Teacher

Rutherford County Schools, Murfreesboro, TN

March 2003 – Oct 2005

• Taught first grade, third and sixth grades

• Interim teacher, duties were those of a classroom teacher.

• Instructed Language, Arts, Reading, and Science.

QUALIFICATIONS

• Teaching

• Curriculum development, curriculum implementation, classroom management, collaboration with team members, and parent-teacher communication.

• Writing and implementing IEP programs, testing, collaboration with team members, scheduling meeting for IEP evaluations, parent-teacher communication, and/or finding assistance for parents as need arose.

• Computers

• Windows 95 & 98, ClarisWorks, Microsoft Excel, Word 97, 200, & 2003, ME edition, and XP Professional and Home.

• Minolta copier, Xerox 8830 Copier & Scanner

• 10+ years customer service/retail sales experience

References available upon request.

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