Sales Representative

Ricardo T Calo 512-***-****

**** **** **** *** ************, TX 78660 ******@*****.***

Professional Profile

Over ten years experience in the customer service & sales field along with one year spent in computer sales. Interaction with customers is my number one strength along with self motivation, able to multitask; pay attention to details and my experience in computer knowledge give me the strength to be a great professional.

Professional Experience

Dell Computers-Round Rock, Texas

Aug.2010-Present

Tier 1 Care Representative

Responsible for post-sales service to customers.

Acts as a liaison between the customer and manufacturing, sales, technical support, and financial services.

Review and distribute cross functional information.

Work requests via the Dell Fed and Global Kana inbox

Provides service to effectively resolve customer issues.

Ability to develop skills on multiple tools and following process.

Collaborate with account executives on escalated issues.

Pro-active order management

Case initiation for lost and fraudulent orders

Aug.2008-Sept.2009

Inside Sales Representative

Responsible for selling the company's products and services via telephone

Provide technical and administrative information and quote prices

Build rapport with potential customers as a Sales Maker

Assist customers with the proper products and parts for their Dell systems

Preface customers to undercover needs and upselling opportunities

Follow-up on Business Reply Cards, direct mail marketing efforts and trade show leads to qualify customers

Position and Qualify customers for the Dell Preferred Account for all purchases

Overcome objections from customers

Obtain payment information while maintaining customer privacy

Maintain and report on sales activities such as, lost sales and leasing to identify buyer/buying influences

Close sales within Dell’s procedures and policies

Maintain contact with customers for future sales

Budget Rent A Car-Las Vegas, NV

June 07-May 08

Customer Sales Representative

Responsibilities:

Ensure proper procedures for automobile rental

Secure deposit via credit card

Verify proper identification and drivers license

Book reservations via phone

Check inventory on a daily basis

Sold additional products like insurance and fuel

Check in cars upon return

Administrative duties like faxing, e-mailing, etc.

Desert Lincoln Mercury-Las Vegas NV

Jan 08- May 08

Salesperson

Responsibilities:

• Presentation of vehicles and features

• Take customers out for test drives

• Check inventory daily

• Close sales

• Delivery of vehicles post sale

Affiliated Computer Services- Austin Tx

May 04-May 07

Customer Sales Representative and Data Processor

Responsibilities:

• Researched Medicaid claims for providers and billing reps

• Consulted on which procedures are covered by Medicaid

• Ensure proper phone courtesy and professionalism

• Assisted with technical support for the Texas Medicaid website

• Trained to follow HIPAA privacy regulations and guidelines

• Update account and member information

• Verify health care coverage information

• Screen applications to determine eligibility status for applicants

Safeway Inc-Austin Tx

9/01-05/04

Assistant Manager

• Compiled schedule for employees

• Maintained inventory check weekly

• Collected and evaluated registers daily.

• Coordinated fuel deliveries daily

• Sold goods and fuel to customers

Austin Community College-Austin, TX 2003-2006 Associates Degree Business Admin

Texas State University-San Marcos, TX 2006-2008 Bachelor’s Degree in Business Management

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