Manager Customer Service
Resume:
Philip Price
Conway, AR *2034
***********@*****.***
EDUCATION
Arkansas State University-Beebe
General AA
May 2008
GPA 3.25
University of Central Arkansas
Bachelors of Arts
December 2010
GPA 3.20
Bachelor of Arts in writing with a minor in mass comm.
Deans List 2010
SKILLS
Extremely comfortable with modern technologies.
Works efficiently under minimum supervision.
Organized and effective team player.
Goal oriented and constantly looking to improve business and self by implementing modern concepts and eliminating lost profits.
WORK EXPERIENCE
Hewlett-Packard Company-Customer Loyalty Center Agent
Conway, Arkansas
May 2011-Present
Reason for leaving: Searching for career suited to degree
Trained in technical support for Hewlett-Packard customers.
Assisting customer in their needs while navigating system to document all actions taken.
Researching multiple products and problems quickly and sufficiently so as to resolve customers issues while building brand loyalty.
Constantly changing environment, adapts to ever evolving processes.
Friendly personality, and able to multi-task in handling calls, answering e-mails, keeping up small talk, etc. Works well under pressure.
Wendy’s-Shift Supervisor
Conway, Arkansas
August 2010-May 2011
Reason for leaving: Permanent career change suited to education level
Experienced in supervising groups of employees.
In charge of morning, day, and closing shifts. Responsible for completion of all responsibilities both in customer service, cleaning, and profit.
Proactive in establishing lasting interpersonal relationships with colleagues and patrons.
Adapts and excels successfully in a constantly changing environment.
Top performer in speed and accuracy of order fulfillment, cash flow management, and cleanliness goals.
Edible Arrangements
Conway, Arkansas
September 2008–August 2010
Reason for Leaving: No advancement opportunities
Member of small advanced team that collaborates to import, prepare, track, ship, and receive orders, while maintaining fast pace work flow.
Trusted to deliver product personally in company vehicle.
Established repertoire with clientele to ensure future profits and referral.
Instated high discretion while handling sensitive customer information.
Decreased production waste by forecasting essentials for daily operations.
Constantly achieved superior organization and cleanliness goals.
Wendy’s-Crew Trainer
Jacksonville, Arkansas
March 2004–September 2009
Reason for Leaving: School transfer
Supervised small groups of employees.
Assisted store manager with several daily responsibilities.
Repeatedly chosen to develop skills in new employees.
Established lasting interpersonal relationships with colleagues and patrons.
Adapted and exceled successfully in a constantly changing environment.
Top performer in speed and accuracy of order fulfillment, cash flow management, and cleanliness goals.
References
John Luckett, Wendy’s Regional Manager 501-***-****
Lanelle Evans, Wendy’s General Manager 501-***-****
More References Available Upon Request
Contact this candidate