Experienced Communications and Operations Manager

Steven J. Bolstad

***** ******* **** **

Ramsey, MN 55303

763-***-**** cell

************@*******.***

http://www.linkedin.com/in/stevebolstad

Summary Of Experience: A customer focused communications leader with excellent management, communications and inter-personal skills driven by a strong work ethic. A process and performance driven professional recognized for building strong relationships within an organization. Committed to meeting business objectives and metrics while providing creative and innovative ideas with strategic direction.

•Business Systems Analysis •Training Development •Project Management

•Transition Leadership •Change Management •Employee Development

•Work Process Development •Strategic Planning and Analysis •Operations Management

•Process Improvement •Customer Relationship Building •Technical Support

Professional Experience:

Comcast and Time Warner Cable

The country’s largest provider of cable services - and one of the world’s leading communications companies.

Contractor Supervisor 2005 – 2009

Following merger and centralization of operations, selected to manage the day-to-day activities of 3 staff, 6 install contractors, 5 bury companies, and operational activities related to new product rollout, customer care, technical support and field service.

•Successfully produced an operational metrics report to analyze performance through assessing patterns and trends in installations service and quality resulting in template used for reporting company wide.

•Refined contractor technician procedures reducing service on install and trouble call activity.

•Assessed impact and led integration of new products/services on technical support functions. Functioned as key resource for contract labor.

•Guided partnership between multiple venders in launch of field workforce management system. Ensured software installation and training needs for the end user.

•Transitioned a team from one national cable company to another managing team during a time of change to coordinate the smooth transition of the teams. Ensuring customer service goals were met and exceeded consistent with local and FCC/NCTA directives.

•Established balanced scorecard for team to measure functionality resulting in increased contractor performance and provided supervisory team a quantitative tool for daily and annual performance review.

•Built process for field technician to perform home health check to improve quality at time of service call or installation resulting in 10% decrease in failures over 2 quarters.

•Inspired corporate office to add Amber Alert system to all technicians’ wireless hand held device.

Minnesota Sports and Entertainment-Xcel Energy Center-(MN Wild, MN Swarm)

Premier sports and entertainment provider.

Broadcast Operations Coordinator 2001 – present (part time)

•Creating broadcast and production planning, technical support and troubleshooting for Minnesota Wild game broadcasts and special events associated with Minnesota Wild hockey and Xcel Energy Center

•Built a work environment for video coach for MN Wild hockey team that provides crucial video coaching for players and coaching staff.

•Key member technical coordination of 2004 NHL All Star Game and Obama rally.

•Strategic coordinator for broadcasters and in-house television with routing, engineering, patching, live shot productions and other technical support to ensure live shots successfully make it to broadcast.

Arctek HD

Industry-leading provider of video production and satellite transmission services.

Freelance Video Production 2001-present

•Key member of production staff for MDA Telethon and other live productions.

•Managed two simultaneous studio live shots for Republican National Convention.

Express Communications

Midwest Contractor for Directv

Regional Manager 2004-2005

•Created a comprehensive new hire program to provide consistent training of new hire employees. This resulted in standardized training for all new employees regardless of who was performing the training.

•Built a regional office staff, technicians, warehouse, and contractor resources.

•Maximized employee satisfaction through use of incentives, recognition, clearly defined roles and reasonable expectations. Commended for creating a work environment that inspired individuals to excel and develop personally and professionally.

Waste Management

The leading provider of comprehensive waste and environmental services in North America.

Recycle Truck Operator 2003-2004

•Operation of daily recycle route, meeting daily time goals and incentives.

•Safe operation of vehicle, safety award for accident free driving and no injuries on the job.

Hubbard Broadcasting-Conus Communications

Provided television production and transmission services assuring technical reliability and quality of transmission for worldwide news broadcasting. A pinoneer in the satellite uplink truck industry.

Manager of Operations 1989 – 2003

•Created a comprehensive new hire program to provide consistent training of new hire employees. This resulted in standardized training for all new employees regardless of who was performing the training.

•Developed online network-based delivery of methods and procedures to job critical information. Enabling team with 24x7 real-time access.

•Trained new employees to develop quality minded control room operators. Resulted in a well-trained staff that could quickly identify and respond rapidly implementing appropriate corrective measures to maintain high programming quality.

•Authored proposal to establish a training department from the ground up establishing value-added function. Later sought after by leadership team to leverage talent.

•Guided career development of operations staff members to improve professional direction. Resulted in promotion of many employees into leadership roles throughout the organization.

•Analyzed program quality, satellite telemetry, and ensured quality signals of national satellite newsgathering company to transmit quality signals to customers. As a result was able to identify source of signal disruptions and implemented appropriate corrective measures rapidly restoring signal continuity for 30 satellite channels.

•Created document for NASA to conduct two way live shots with TV stations and Space Shuttle while in orbit. Produced and technical directed 21 live shot missions for member stations.

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Education:

B.A. Mass Communications, Bemidji State University, Bemidji, MN

A.A. Degree, Rainy River Community College, International Falls, MN

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