Operations Manager

WARREN BUSTER

**** ******* **** *****

Raleigh, North Carolina 27606

Home 919-***-****

Cell 919-***-****

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OBJECTIVE

To continue future successes in: maintaining safety, inventory and order accuracy, regulatory compliance and productivity, meeting and exceeding customer KPI’s, instilling open and honest interaction with all involved, and to experiencing job performance and satisfaction through superior quality customer communications & service.

Employment History

October 1993 to August 2008 (warehouse moved out of state)

Operations Management, GlaxoSmithKline

Central Distribution Center

GlaxoSmithKline Central Distribution Center- contracted by Kenco Logistic Services, 6 yrs

(USCO/KN, 9 yrs. Prior all at same location)

2525 Whilden Drive, Durham, North Carolina 27713

• Directed day-to-day Quality Operations at the FDA regulated GlaxoSmithKline’s Central Trade Distribution Center.

• Oversaw shipping of GlaxoSmithKline Pharmaceuticals throughout the United States and Puerto Rico, including Haz-Mat-Consumer Commodities.( 99.9 % inventory worth over 1 BILLION dollars)

• Interviewed, hired, motivated and directed employees regarding warehouse operations, maintaining open communications between GSK/Kenco Management and warehouse associates.

• Utilized WMS System (“Marc”) for receiving, putaways, picking, packing, shipping, damages, “live” inventory and for daily and monthly Cycle Counting Checks.

• Evaluated warehouse operations, identify issues and communicate with Distribution Management – offering suggestions to streamline processes and enhance performance.

• Auditing: Oversee product inventory & damages, forklift maintenance and inspection, warehouse office, pull, pick and packing lines, and work with employees to improve work processes.

• Training: Direct monthly employee GMP meetings, present monthly Safety Training and Forklift Training classes, perform employee job performance evaluations.

March 1986 to October 1993

Manager/Consultant/Trainer, Glaxo Inc. Corporate Activities

Contracted by Fitness Consultants & Health Shares

5 Moore Drive, Research Triangle Park, North Carolina 27709

• Project Consultant - worked with Glaxo Engineers to design fitness centers from blueprint stage.

• Managed vendor proposals and evaluations for purchase of center equipment, supplies and service requirements, in coordination with Glaxo Purchasing.

• Trainer: Selected, Trained and monitored all employees for equipment , programs and operations.

• Developed corporate employee promotional and wellness programs, in coordination with Glaxo Occupational Health & Public Affairs.

• Evaluated planned objectives and participant utilization and reported information to Glaxo Occupational Health Services.

WARREN BUSTER

7616 Cypress Wood Court

Raleigh, North Carolina 27606

Home 919-***-****

Cell 919-***-****

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RELATED SKILLS

• Trainer-Kenco Regional Business Improvement Trainer - 6 corporate sites.

• Managed Glaxo operations and staff training and scheduling for 4 corporate centers.

• Established direction of operations and negotiated annual contracts with Glaxo Management.

• Fitness Consultant for healthcare providers, private and corporate fitness centers and individuals, on a contractual basis.

• Excellent verbal and written communication, planning, motivational and interpersonal skills.

• Professional and capable of maintaining confidentiality, impartiality and sensitivity to cultural differences.

• Experience establishing SOP’s, Job Descriptions, Departmental Structure, and Job Training Principles, under both contracts with Glaxo Inc./GlaxoWellcome/GlaxoSmithKline.

• Employee Relations Liaison between employees and management, enhancing employee morale and productivity to meet management objectives.

• Trainer - equipping employees with procedures and equipment training to fulfill job requirements.

• Recruited by Glaxo Inc. as one possessing excellent decision-making ability, objectivity and assertiveness.

• Speaker – i.e. presenter at North Carolina Health Promotion and Wellness Institute

Topic- “Wellness and Fitness for Today’s Corporate Culture”

CONTINUED TRAINING

• KENCO - Manager's meeting - Chattanooga, TN.

• KENCO- Selected to “Kenco Leadership Development” Training.

• Glaxo MIS Training- Window’s Applications & compatible software

• Glaxo Business School- Career Development Planning

• Glaxo Hazardous Materials Certification

• Management Training Seminar - Raleigh, NC

• ‘Train the Trainer’ Seminar – Greenville, SC

• National Business Conference - New Orleans, LA

• Management Training Seminar - Orlando, FL

• Leadership Development 1 & 2- Raleigh, NC

• American College of Sports Management - Columbia, SC

EDUCATION

• BACHELOR OF SCIENCE - Southwest Missouri State - Springfield, Missouri

Double Major: Psychology - Individual Behavior - Industrial & Employee Relations

Sociology - Group Behavior - Industrial & Employee Relations

• ASSOCIATES OF ARTS - Lewis & Clark College - Godfrey, Illinois

Major: Psychology - Individual Behavior

• DIPLOMA - Roxana High School - Roxana, Illinois

Focus: College Prep Courses

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