Customer Service Manager

Kyle Moore

*** ****** **., * *** Lake City, UT **116

Cell: 801-***-**** : ******@*****.***

Professional Profile

Accomplished Manager with extensive experience in front-of -house and back-of -house operations. Proven ability

to increase revenue and improve staff retention. Customer service focused, motivated and multi-task oriented.

Owned and operated 3 successful and productive small businesses in the last decade.

Core Qualifications

Managed Salary structure/compensation Budget development, allocation and monitoring

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10 years experience in client account Successful with staff development

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m anagement Experienced in sales analysis

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Maintained Inventory control Focused on big-picture goals for the company

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Developed Employee scheduling

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Professional Experience

Bar Manager/ Bartender

January 2008 t o Current

Piper Down – Salt Lake City, U T

Boosted daily sales 70% in one year by focusing on customer service and product quality. Worked directly with

owner to help achieve multiple service and product awards. M anaged and developed beverage products. Assisted

i n Food and Beverage Menu. T rained and guided new employees.

O wner

M ay 2004 t o D ecember 2007

Kyle's Grill and Cafe – S andy, U T

Owned and operated award winning restaurant. Responsible for all front-of -house and back-of -house operations.

B uilt financial model for new business unit. P repared monthly menu. Hired and trained all staff. Increased profits

by 80% in one year through restructure of business line and quality control. B uilt a regular clientele and produced

new customers on a daily basis.

Education

University of Massachusetts 1 999

Amherst, M A

Business Management

B achelors of Science Sport Management

Concentration in Sport Marketing and Corporate Sponsorships

References

A vailable upon request

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