Training Manager

Molly M. Mekus

**** * **** ***** ********* IA ***03 630-***-**** ******@*****.***

SKILLS PROFILE

Training Manager with hands on experience in training and course development: delivering training, designing and writing courses, leading teams of trainers, and directing enterprise initiatives. A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment. Implement, promote and support the corporate- wide continuous improvement initiatives by designing and delivering continuous improvement training programs, leading and facilitating continuous improvement teams, managing customer loyalty measurement projects and coaching leaders at all levels and facilitators in the day-to-day implementation of continuous business improvement activities. Dynamic leader, strategic thinker and decision-maker.

EMPLOYMENT HISTORY

Corporate Trainer, AAR CORP. Wood Dale IL 2008-Present

•Report directly to executive management as responsible for identifying and centralizing training and implementing cost effective training strategies, including training matrix completion, to help ensure 6000 + employees internationally are properly equipped with the skills to succeed and be significant contributors to the overall success of the Company.

•Research, design and develop continuous improvement training programs materials, revise existing packages, and working with internal or external organizations, as appropriate. Train facilitators, managers and teams in the basics of continuous improvement philosophy, tools, techniques and concepts.

•Facilitate progress of continuous improvement teams. Evaluate and motivate the performance of teams. Provide ongoing communication regarding corporate-wide continuous improvement initiatives.

•Educate and advise leaders at all levels on direction and effectiveness of continuous business improvement initiatives and recommend actions. Assist leaders in assessing current operations against nationally recognized performance criteria, such as the Malcolm Baldrige Award Criteria, FAA Diamond Awards and ISO 9000:2000, and in addressing opportunities for improvement

•Deliver training courses that meet federal training requirements as well as training requirements for all employees.

•Develop training material and technical training manuals. Write material for new AAR applications training programs; reviews, evaluates, and modifies existing and proposed materials; recommends appropriate changes

•Keep records on completion of internal and external Oracle applications training sessions including course material, difficulty level, and duration to satisfy ISO 9000 requirements.

•Work with other I/S staff to improve the efficiency of the system from the users point of view

•Serve as liaison between I/S and other departments regarding systems development, implementations and education.

•Conduct training programs, seminars, and conferences for clerical, warehouse, supervisory, technical, senior and executive management.

•Created and implemented the New Hire Training Program

•Created Company wide training newsletter sent out monthly

•Determined and managed third party online training system, including license usage and new class creation for all users internationally

•Designed and programmed Microsoft Access databases for management as well as “proof of concept” for new Oracle Forms for internal system

•Successfully deployed internal inventory system to locations in New York, Miami, and internationally in Bahrain

•Awarded 8 AAR Applause Awards in two years for exemplary service and dedication, the highest of any employee to date.

Senior Applications Trainer, New Horizons Computer Learning Center. Chicago, IL 2005-2008

•Earned top honor in President’s Club, Ranked #1 Microsoft software trainer in the United States, #6 Worldwide in the New Horizons global network

•Design and conduct classroom and web-based training for the Microsoft Application suite consistently meeting bonus objectives by achieving a monthly customer evaluation score of 8.97 or higher on a 9 scale.

•Act as the senior trainer responsible for providing support to new trainees through mentoring, observation, and feedback.

•Design instructional workbook materials used in training including hands-on experiences, worksheets, review games, course objectives, and course agendas.

•Assisted the Operations Manager with the scheduling and implementation of in house training courses.

•Geared curricula and presentation style to needs of diverse audiences addressing learner issues such as differing levels of computer skills and technical ability, culture-based learning styles and classroom etiquette.

•Incorporated field experience and technical knowledge into learner-centered presentations emphasizing interactive, hands-on practice.

•Presented programs to prospective clients on:

- Organizational vision and goals.

- Program opportunities and applications relevant to client needs.

• Serve as the sole designated trainer for clients such as HSBC, Quaker Oats, KPMG, Walgreens, Sara Lee, Crate and Barrel, United Airlines, Hyatt, Deloitte & Touche, GE Supply, Arcelor Mittal Steel and ABN Amro

Legal Contract Editor, Konica Minolta Business Solutions Carol Stream IL 2003-2005

•Ensures that pricing/terms and conditions submitted for National and Key Account customers correspond with approved price exceptions, bid or is within appropriate price authority levels.

•Establishes Master Agreement Contract and Pricing in SAP.

•Responsible for contract renewal processing for assigned branches, works closely with Sales, Service, Bid Desk and all Administrative teams.

Senior Account Executive, Konica Minolta Business Solutions Oak Brook IL 2001-2003

•Attained extensive knowledge of both product and network technology through both classroom training and live demonstration.

•As the single point of contact, expedited order processing, training and all customer service requests to maintain the highest level of customer service.

•One of “Konica’s Finest” – Top 30 salespeople

Computer Skills

Microsoft Certifications:

Microsoft Office Specialist (MOS) 2003 Access, Excel, PowerPoint, Outlook, Word

Microsoft Certified Application Professional (MCAP) 2007:

Access, Excel, PowerPoint, Outlook, Word

Master Proficiency

Microsoft:

Share Point, Project, Publisher, InfoPath, Visio, VBA for Applications, Front Page

Databases:

ACT! Lotus Notes, SalesLogix, Training Partner, Oracle Forms,

Development Tools:

Captivate, Oracle Portal, Oracle User Productivity Kit (UPK), Webex Training Center

Education University Of Iowa, Iowa City IA 1997-2001

References, Letters of Referral, and Documentation examples available upon request

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