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Customer Service Management

mumbai, Maharashtra, 400034, India
5-6 LACES (P.A.)
March 03, 2011

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Sinhgadh Co.op Hsg.Soct.

B-Wing, Room no-204,++

2nd Floor, Near Bellasis Bridge,

Tardeo, Mumbai-34

TEL:- 989-***-****/996-***-****



To establish myself as a Respected Professional and to become a Successful Human Being in Personal Life.


• Positive Learning Attitude

• Ability to keep cool in stress time.


• Age : 29 years.

• Marital Status : Married

• Gender : Female

• Languages Known : English, Hindi, Marathi

• Date of Birth : 8th April 1981.

• Husband Name : Shri .Umakant Jagdale

• Nationality : Indian

• Religion : Hindu


Institution Year of Passing Class


History Mumbai University April 2004-2005 II


with History Mumbai University

(Ruia College) April 2003 I


Institution Year of Passing Class

M .phil with Library Science Yashwantrao Chavan

Maharashtra open University

2006-2008 II

M.lib. & Yashwantrao Chavan

Maharashtra open University 2005-2006 A I

B.lip. & Yashwantrao Chavan

Maharashtra open University 2004 - 2005 I

Diploma in

Computer Excel computer center April 2000 I


Diploma Mumbai Marathi

Patrakar Sangh April 1999 II


Work in an organization where I can develop my knowledge and improve it, to put it to maximum use for the symbiotic growth of my employer, the society and myself.


Current Job

CHETANA’S Institute of Management & Research Bandra(East)

Working as an Assistant Librarian since 1st Sept’2006.

Chetana's Institute of Management and Research (CIMR) was the dream of our founder Shri. Madhukarrao Chaudhari. CIMR started functioning in 1995.

Our multicultural outlook ensures a stimulating learning environment for our students. We follow the learning- by- doing method which encourages students to participate in all co-curricular activities, discover, experiment, make mistakes and learn from them.

Chetana’s true to its name, always keeps the mind and soul awake.

Situated in the heart of the commercial capital of India, CIMR offers a unique opportunity to study and develop managerial skills. CIMR is known for its convenient location, with railway station, post-office, banks and medical facilities available within a radius of 1 Kms. Lodging/hostel is easily available around the campus as the Institute has created a name in attracting students across India

Nature of Work

* Handling All Library work

• Acquisition of Books, Magazines and CD’S

• Classification the Books, Magazines and CD’S(DDC Method)

• Updating Accession Register and Maintained Computer records.(Books, CD’S ,DVD)

• Dealing with Publisher and Dealer regarding Books, Magazines and CD’S

• Arranging Book exhibitions.

• Arranging Library Orientation Programs for New Coming Students.

• Arranging E-Journals Demo Programs for Students.

• Coordinate with Students and faculty members regarding their requirement.

• Coordinate with Accountant regarding library Budget and Billing Process.

• Coordinate with Library Staff Members regarding the Library Activities.

• Awareness about Library Software(Lib-Suite/SOUL/SLIM-21)

• Awareness about E-Journals (EBSCO Host, CMIE)

• Interacting with Management regarding Developments of Library.

Previous Work Experience

NSS Hill Spring International School

Academic Management by JBCN (Children’s Nook Group of School)

Since 6 Feb,2006 to 30 Aug’2006.

Our School is primarily affiliated to the Indian Certificate of Secondary Education (ICSE) Delhi Based Curriculum.

We are also implementing the international Baccalaureate Organization (IBO)’s primary years Program (PYP) starting from (Nursery to Grade V) & we propose to start the IBO Diploma program for Grade XI & XII, Which is a challenging and rewarding two – year program, equivalent to the HSC Board in India.

Designation – Librarian

Nature of Work

* Handling All Library work

• Classification the Books (DDS Method)

• Updating Accession Register and Maintained Computer records.(Books, CD’S ,DVD

• Dealing with Publisher and Dealer regarding Books and CD’S

• Attending Book exhibitions.

• Arranging Library Exhibition in School.

• Coordinate with all Teacher regarding them requirement.

• Helping the PYP Co-ordinator in getting resources for all the units of inquiry in classes.

• Arranging the resource book separately for unit of inquiry.

• Sourcing information for units of inquiry and preparing a list for each unit.

• Providing information to Teacher & Students (By Internet or Books)

• Coordinate with Accountant regarding library Budget.

• Coordinate with Accountant regarding Text Books, Teaching aid books (Class Library) and Library’s. Book

RAI Foundation College (ISO-9001-2000 Certified)

30 August, 2005 to 5Feb,2006

Rai Foundation Offers Multi-disciplinary, global education at graduate and undergraduate levels. The academic programmers at Rai Foundation have accordingly been designed to help students develop the knowledge & capabilities needed to meet the challenges of today’s society. Rai offers MBA, Bio-Engineering research, Engineering & Application sciences, Computer Application Software, Fashion Technology, Film Television and Hospital & Tourism etc.

Our Libraries house a collection of text and reference materials Journals, magazines, audio-videos, CDROMs research reports, which have been carefully selected from a number of national and international delivery.

Designation – Asst. Librarian

Nature of Work

The work consists of recommendation, acquisition and classification of books.

For recommendation of books and periodicals to consult the respective HOD. After the recommendation, get the list sanctioned from the DEAN & Director & place order for the same in proper manner. After the acquisition of books, classify the books according to DDC 21ST EDITION. Then the indexing & cataloguing is done according to AACRII .The new books are then placed in new arrival section for 15 days for the information of the users.

Special Service

Current Awareness Service,

Selective dissemination of information,

Reprographic service

Library Software known :




NIILM School of Business

24 MAY 2004 to 29 Aug 2005

NIILM School of Business is a B-School and is dedicated to provide quality MBA- education to students from all strata of society. The University is at the cutting edge of teaching and learning and is widely regarded as being foremost in providing a holistic to learning.

Designation - Asst. Librarian

Work Experience-

Handling either Library work


Updating Accession Book.

Dealing with Publisher and Dealer

Arranging Library Exhibition (Very month)


Worked in International Dept as Customer Service Ex.From 16 June 2003 to 22 May 2004.

Job Profile:-

• Handling incoming phone calls.

• Complaints and customer queries handling.

• Solving international incoming queries with the co-operation of branches.

• Co-operating & co- ordination with branches regarding special consignments.

• Co-operation and co-ordination with out sector regarding consignment


(Marathi news paper)

Worked in Loksatta news paper as a Reporter from May 1999 to Oct 2000.


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