Customer Service Medical

JON PAUL PRICE

***** ********* ***** • Parker, CO 80134

303-***-**** --- 303-***-**** (Cell) • ********@*****.***

EDUCATION, PROGRAM DESIGN, CURRICULAR DESIGN, STUDENT OUTCOMES, COMPLIANCE, & ACCREDITATION

Highly capable professional offering wealth of experience in research, developing programmatic accreditation standards, designing complex curricula, managing organizations, and administration. Thrives to develop new program infrastructure and determining program viability. Trusted team trainer, leader and mentor who improves program efficiencies and customer service levels by implementing comprehensive training and management practices.

• Designer of curricula for multiple professions.

• Process improvement leader with proven record of streamlining the accreditation process.

• Trusted manager/director who builds and motivates successful teams that exceed corporate expectations.

• 20 years of post-secondary education experience in classroom instruction, program direction, national education and professional development direction, and leadership in accreditation, compliance, and credentialing.

CORE COMPETENCIES

Education Management • Account Management • Research • Curricular Design • Cost Savings • Process Improvement • Compliance • Team Training • Accreditation • Process Benchmarks • Project Management • Budget Control • Program Planning & Development • Resource Optimization • Mentoring

PROFESSIONAL EXPERIENCE

Accreditation/Education Consultant and Advisor 2006-Present

Spearhead research and development of programmatic accreditation standards and standardized national curriculum. Systematically maintain accreditation database and electronic reporting. Smoothly administer and assess web-based surveys for standards development, electronic reporting and updates. Assist ABHES accredited institutions to implement a Program Effectiveness Plan for monitoring and reporting of student outcomes for each of their programs. Recommend development outcomes-based on systems for programmatic accreditation. Organize student outcome seminars nationally for schools and various organizations.

• Authored curriculum for Diagnostic Medical Sonography, Dental Assisting-Basic, Dental Assisting-Advanced, Emergency Medical Technician-Basic, Emergency Medical Technician-Paramedic, Medical Billing and Coding & Pharmacologic Technology.

• Proposed education, credentialing and programmatic accreditation issues for health sciences.

• Evaluated and supervised health professions education and legislative activities for future trends.

Brain Injury Association of Colorado, Denver • CO 2006 - 2008

Director

Chief leadership of operations with key focus on stabilizing internal and external functions. Led the upgrade of IT network and rebuilt state databases for enhanced overall information exchange and usage. Innovatively developed online education modules for the brain injury community of survivors, neurological professionals and family members. Organized and implemented the first Strategic Planning Workshop for the profession and implemented strategic plan. Headed all legislative activity for Colorado traumatic brain injury community.

Key Accomplishments:

Clinically developed outcome-based systems for the Colorado Governor’s Trust Fund Board for Traumatic Brain Injury.

Collaborated with the US military for civilian transition for soldiers with traumatic brain injury suffered during the Afghanistan and Iraq wars.

Successfully developed government grants for programs and projects related to traumatic brain injury and supervised their state-wide implementation.

National Board of Surgical Technology and Surgical Assisting, Littleton • CO 2004 -2006

Director

Streamlined marketing strategies for rapid increase in revenues. Designed new products via ground-breaking business tactics. Reengineered professional relationships with each branch which resulted in healthier customer

service and employed sound policies to effectively stabilize the organization. Effortlessly designed and created manuals, materials, policy and procedure documents, brochures and marketing websites. Authored product package deals for members for increased revenue, membership and credentialing incentives.

Key Accomplishments:

Orchestrated databases with membership branch for homogeny of information, efficient customer service and strong target marketing for products.

Conducted the first national strategic planning workshop for this profession.

Innovatively developed and administered the first ever surgical specialty credentialing exams and credentials in the US.

Accreditation Management Services, Englewood • CO 1999-2004

Director

Administered all aspects of accreditation, program development, strategic planning, and process re-engineering. Elevated productivity and increased retention. Collaborated on devising professional accreditation standards, policies, and procedures. Oversaw the launch of a new Committee on Accreditation (CoA) and web-based annual reporting system. Excelled in formulating and launched various types of site visits for quality improvement and assisted with outcomes-based training workshops for site visitors. Conducted seminars to educate participants in the system to convert from process-based to outcomes-based thinking and was an integral part of numerous committees, including:

Accreditation Review Committee on Education in Surgical Technology (ARC-ST)

Subcommittee on Accreditation in Surgical Assisting (SASA)

Joint Review Committee on Educational Programs in Athletic Training (JRC-AT)

Joint Review Committee on Education in Diagnostic Medical Sonography (JRC-DMS)

Accreditation Committee on Perfusion Education (AC-PE)

Key Accomplishments:

Doubled number of accredited ST programs within four years.

Successfully launched programmatic accreditation system for surgical assisting profession with aid from American College of Surgeons.

Triggered annual revenue for ARC-ST through growth and institution of an annual fee banking system.

Delivered core indicator minimum thresholds for outcomes assessment.

Conceptualized and developed algorithm templates to increase interpretation of outcomes data.

Benchmarked education for surgical technology through prerequisite of the AST Core Curriculum.

ADDITIONAL EXPERIENCE

Association of Surgical Technologists, Englewood • CO

Director of Education and Professional Development

Authored web-based Program Assessment Exam as an outcomes-based accreditation external validation tool which is currently administered to each of the 7000 graduates annually. Developed all materials and scholarships required. Thrived to formalize and elevate the national education process and tailored proactive marketing initiative to maintain company’s leverage and protect future interests.

Key Accomplishments:

Credited for the development of “Elite 20” system for high achievement on Program Assessment Exam.

Developed National Honor Society for surgical technology students and the Galaxy program for student AST membership enrollment incentives.

Executive Editor and author for the textbook “Surgical Technology for the Surgical Technologist” and improved national continuing education system.

South Plains College, School of Surgical Technology, Lubbock • TX

Program Director and Instructor

Headed all activities allied with surgical technology and surgical assisting education and directed wound closure workshops.Administrated and coordinated didactic, laboratory, and clinical education for the program.

EDUCATION AND CREDENTIALS

Master of Business Administration

Wayland Baptist University, Lubbock, TX

• Dean’s List; MBA Student Leadership Committee

• Graduated with Honors (3rd in class, 3.87 GPA)

Bachelor of Science Occupational Education

Wayland Baptist University, Lubbock, TX

• Dean’s List

PROFESSIONAL AFFILIATIONS

Brain Injury Association of America (BIAA) • Brain Injury Association of Colorado (BIAC)

Association of Operating Department Practitioners (British AODP, Honorary)

American College of Surgeons, Affiliate (ACS) • Society of State Brain Injury Association Executives

• Board of Directors, Governor’s Board for Traumatic Brain Injury

• Chair, Services Committee, Governor’s Board for Traumatic Brain Injury

• Director, Standards Review Committee, Accreditation Bureau for Health Education Schools

• Board of Directors, Commissioner’s Seat, Commission on Accreditation for Allied Health Education Programs (CAAHEP)

• Performance Oversight Committee, Commission on Accreditation for Allied Health Education Programs (CAAHEP)

• Task Force for Revision of Provisional Accreditation Status, Commission on Accreditation for Allied Health Education Programs (CAAHEP)

• Commissioner, Association of Surgical Technologists representative, Commission on Accreditation for Allied Health Education Programs (CAAHEP)

PUBLICATIONS

Books - Author

• Surgical Technology for the Surgical Technologist: Delmar Thomson (Cengage). (1st & 2nd ed. 2003).

• Microbiology for the Surgical Technologist. Albany: Delmar Thomson (Cengage) (1st&2nd edition 2003).

• Technological Sciences for the Surgical Technologist. Centennial: Association of Surgical Technologists (2002).

• Surgical Anatomy & Physiology for the Surgical Technologist. Albany: Delmar Thomson Learning (2004).

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