Leisure Reservations/ Travel Consultant
Travel Consulting and Reservations Customer Service and Client Relations
Specializing in Leisure Travels Key Account Management
Recruitment and Training Staff Computerized system Operations
Flight Schedule Coordination Ramp Service/ Airport Security
Offering 10 years’ experience in Customer Service and hand on experience in Leisure travels
Expertise in travel destinations within the US and European and long haul destinations
Provided customers with company itinerary as well as tailor made packages for client satisfaction
Hands on experience in offering and exceeding the customers’ needs and guided them to go travel to many of the famous leisure destinations
Provided general ramp support while working for Airport Security
Expertise in doing daily documentation and attending scrub meetings
Thomson Tui Holiday Group Crawley England (07/2007-08/2008)
Provide high level of Customer Service efficiency
Build a rapport with clients and listen to their queries and carried out a good investigation to solve their problems
Booked reservations for custom based packaged holidays
Thorough knowledge of reservation systems and transactions processing, including Sabre
Keep up to date with knowledge of vacation, tour, and cruise areas as well as packaging vendors and in house groups
Completed travel arrangements for clients with Air, hotel cruise and ground transportation
Responsible for answering all phone calls from members travelling or needing information to any destination and booking reservations in timely and efficient manner
Kept up to date with airlines and regulation, tariffs and other industry requirments
Good analysis of issue and able to give ideas to solve them promptly.
Excellent Written and Oral communications skills as well as good with Numerical
BLACK JACK British Airways Authority Gatwick Airport, UK 06/2008-06/2009
PASSENGER SERVICE REPRESENTATIVE
Performed highly sufficient crowd control & line directory, enabled to organize & divide passengers into several lines in order to speed up the checkpoint operations
Provided professional wheelchair assistance to disable passengers; ensured all passengers are delivered to their destination safely and satisfactorily.
Capable of distinguish the differences between a valid boarding pass & a passenger itinerary, also capable of identifying validities of different identifications.
Took ownership & responsibility to all security staff regarding validities of various passenger tickets & government issued identifications to authorize or deny accesses for individual to pass through the any security imposed area.
Provided information assistance regarding locations of airlines, terminals, parking.
CENTRAL SUSSEX COLLEGE, UK 09/2006 - 06/2009
BTEC NATIONAL DIPLOMA IN TRAVEL & TOURISM
Saber Reservations systems 09/2011