Customer Service Security

Trupti Nayee

Leisure Reservations/ Travel Consultant

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Travel Consulting and Reservations Customer Service and Client Relations

Specializing in Leisure Travels Key Account Management

Recruitment and Training Staff Computerized system Operations

Flight Schedule Coordination Ramp Service/ Airport Security

Offering 10 years’ experience in Customer Service and hand on experience in Leisure travels

Expertise in travel destinations within the US and European and long haul destinations

Provided customers with company itinerary as well as tailor made packages for client satisfaction

Hands on experience in offering and exceeding the customers’ needs and guided them to go travel to many of the famous leisure destinations

Provided general ramp support while working for Airport Security

Expertise in doing daily documentation and attending scrub meetings

Thomson Tui Holiday Group Crawley England (07/2007-08/2008)

Travel Consultant

Provide high level of Customer Service efficiency

Build a rapport with clients and listen to their queries and carried out a good investigation to solve their problems

Booked reservations for custom based packaged holidays

Thorough knowledge of reservation systems and transactions processing, including Sabre

Keep up to date with knowledge of vacation, tour, and cruise areas as well as packaging vendors and in house groups

Completed travel arrangements for clients with Air, hotel cruise and ground transportation

Responsible for answering all phone calls from members travelling or needing information to any destination and booking reservations in timely and efficient manner

Kept up to date with airlines and regulation, tariffs and other industry requirments

Good analysis of issue and able to give ideas to solve them promptly.

Excellent Written and Oral communications skills as well as good with Numerical

BLACK JACK British Airways Authority Gatwick Airport, UK 06/2008-06/2009

PASSENGER SERVICE REPRESENTATIVE

Performed highly sufficient crowd control & line directory, enabled to organize & divide passengers into several lines in order to speed up the checkpoint operations

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Provided professional wheelchair assistance to disable passengers; ensured all passengers are delivered to their destination safely and satisfactorily.

Capable of distinguish the differences between a valid boarding pass & a passenger itinerary, also capable of identifying validities of different identifications.

Took ownership & responsibility to all security staff regarding validities of various passenger tickets & government issued identifications to authorize or deny accesses for individual to pass through the any security imposed area.

Provided information assistance regarding locations of airlines, terminals, parking.

CENTRAL SUSSEX COLLEGE, UK 09/2006 - 06/2009

BTEC NATIONAL DIPLOMA IN TRAVEL & TOURISM

Saber Reservations systems 09/2011

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