Customer Service Representative
Resume:
**** ** *****, ******, ** *****-****
*********@*****.***
Pamela Minor
SUMMARY
Professional Customer Service Agent seeking an opportunity to utilize my years of experience in the customer service and banking fields. Looking to be partnered with an entity that values integrity, hard work and an internal drive for success where productivity can reach its highest potential.
SPECIFIC EXPERIENCE
• Excellent communication skills
• Effective time management skills
• Ability to work well with supervisors, co-workers, and subordinates
• Capable of adapting quickly and successfully to various circumstances
Experience
2002-10/2011 Hartford Insurance Company Oklahoma City, OK
Customer Service Insurance Agent
• Received inbound calls from customers and agents regarding home and auto insurance policies
• Made any needed changes to customer policies; such as vehicle changes, mortgage changes, and adding endorsements
• Assisted agents and customers with billing needs; such as taking payments over the phone and making any needed changes to their billing accounts
• Attended all training classes and courses needed to maintain Property and Casualty insurance license for both auto and home
• Received several customer compliments, awards and recognition for maintaining superior customer service
1998-2002 Bank One Oklahoma City, OK
Bank Teller/Customer Service Representative
• Assisted customers with their banking needs; including cashing checks, account deposits and withdrawals
• Assisted new and existing customers with opening new accounts
• Balanced currency, coins and checks in cash drawers at the end of shifts, and calculated daily transactions using computers, calculators and adding machines
• Received numerous awards and recognition for maintaining superior customer service, and for generating increased business by opening new accounts
1997-1998 VAC Corporation Middletown, NY
Customer Service Representative
• Received inbound calls from customers needing assistance on extended warranties for newly purchased appliances and electronics
• Referred customers to local service centers for appliance and electronics repairs under warranty
• Received and successfully handled an average of 50 to 60 customer calls per day
• Received awards and recognition for maintaining superior customer service
Education
Hartford Insurance Company
Property and Casualty Insurance License for Auto and Home
American Transcription Institute
Medical Transcription
BOCES Vocational School
Certified Nurse Assistant
Pine Bush High School
High School Diploma
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