Carla J. Probst

**** *** **** *****

Orange Park, FL 32003

904-***-****

gx2vkm@r.postjobfree.com

Work Experience

Customer Service Manager – Apex Color, Jacksonville, FL

June 2011 – March 2012

Managed the daily operations for the front office in customer service, order entry, estimating and data entry.

Assisted VP Sales & Marketing in analyzing statistical data kept track of the development in sales and profits of the company. Continued communication and interpersonal skills with the customer service reps through training sessions, daily goal meetings and one-on-one.

-Organized and communicated daily goals for customer service team to attempt cross-selling to all customers.

-Took charge of the clients and assisted whenever my employees were unable to handle customer issues.

-Implemented company procedures and policies with all employees; organized daily goals with customer service team and front office.

-Organized, monitored and assigned daily goals with the sales team and the distributor sales rep to provide excellent customer service. Scheduled and contacted the top 100 customers daily to attain 100% customer satisfaction.

Office Manager - Window World, Inc., Jacksonville, FL

July 2005 - May 2011

Was internally focused on all activities, coordinated all office functions which included supervising a team of four sales reps, 6 subcontractors, two office personnel and the owner and contractor of the company.

Communicated and supported transactions with customers, processed orders, arranged product shipments, confirm window shipments. I interacted with customers by phone and email to insure customer satisfaction. Provided input to upper management on the development of policies and procedures. Performed strong communication skills with the ability to filter information and solve problems.

-Dealt directly with customers / maintained schedule for the subcontractor’s product installation dates and the sales group’s daily appointments with customers. This included assisting customers in the showroom.

-Tracked the subcontractor’s labor forms and reimbursable employee material expenses /Assist the bookkeeper with the weekly payroll, process credit card payments, and collections of past due accounts.

-Schedule Labor Ready employees to help unload product truck weekly / Oversee warehouse personnel, order stock parts and supplies / organize and maintain the daily schedule of warranty service and repairs.

-Maintain accurate filing systems for bookkeeping / Manage Response Emails from Customers / Prepare shipments. Developed and implemented an archive system to maintain records and create reports on customer referrals and maintain purchase orders.

Office Assistant - Trax Printing, Inc., Wilmington, NC

June 1994 - June 2005

Scheduled and organized the production for the graphics, printing, and bindery departments; my responsibilities included working directly with customer’s printing orders, overseeing quality control, order paper stock and supplies for printing orders daily, managed the outsource for all custom printing orders such as 4-color process and raised printing.

- Assisted in outside sales along with troubleshooting and problem solving to achieve higher customer satisfaction.

- Processed monthly statements; managed accounts receivables and collections of past due accounts / Supervised and trained employees in customer service and bindery.

- Helped the graphic department with the overflow of typesetting (designs for black and white inks and full color ink printing orders). Input Data entry into the ProGraphic program for quotes, invoicing, and payments.

Administrative Assistant/Customer Service Rep - Metro Mailing & Printing, Inc., Charlotte, NC

January 1983 - August 1993

-Scheduled customer printing orders and mailing orders, order paper stock and supplies. Responsible for major printing and bulk mailing accounts such as Hertz Rent-A-Car and First Union Bank. Scheduled and oversaw mail room procedures which may include scheduling type and printing, including drop-offs at the U.S. Post bulk office. I assisted with typesetting and layout, negatives and camera work / Assisted with bindery and mail room operations.

PC skills include desk top publishing, data entry, graphic design using the following computer programs: Word Perfect, Microsoft Word, Publisher, Photo Shop, Illustrator, and PageMaker. Working knowledge in ACT! and Excel programs. Experienced with most office equipment, full color copiers and printers i.e... Xerox, Cannon.

Education

January 1980 ~ May 1980 and Michigan Christian College, Rochester Hills, MI

January 1981 ~ May 1981

August 1977 ~ May 20, 1979 DeKalb High School, Waterloo, IN - Diploma

Educational and Motivational Programs include Zig Ziglar, Phone Etiquette and “How to Deal with Difficult People.”

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