Customer Service Engineer

ARTHUR DEVON HUMPHREY

*** *********** *****, *******, ** 35758 *******@*****.*** Cell: 256-***-****

Strategic Operations ~ Innovative Systems ~ Customer Focused Leadership

Performance oriented Systems/Test Engineer with progressive experience across diverse industries. Excels in both tactical and strategic planning of state of the art Department of Defense (DoD) aviation and combat systems, with the consistent and proven ability to evaluate and capitalize on opportunities to drive project effectiveness, streamline processes, and minimize operating expenses. Skilled communicator, facilitator and leader with reputation for establishing strong business relationships, and motivating cross-functional teams to succeed in achieving project goals.

AREAS OF EXPERTISE

Technical Systems Delivery ~ Customer Satisfaction & Relationships ~ Tactical and Strategic Design and Planning Development ~ Cross-functional Team Leadership ~ Military Communication Systems Testing / Troubleshooting ~ Integrated DoD Communication Systems Testing and Evaluation (T & E) Requirements ~ Analytical & Conceptual Problem Solving ~ Change Management ~ Performance Evaluation and Improvement ~ Industrial Development Assessor

TECHNICAL COMPETENCIES

Electronic Design Engineering ~ Systems and Subsystems Testing and Validation ~ Multi-Level DOD and Aerospace Industry Test Development Liaison ~ EMI ~ ATP ~ ESS ~ TEMPS

Work Experience

Sanmina-SCI (01/2007 - Present) – Electronic Design Engineer

Huntsville, Alabama

Duties:

Facilitate execution of all phases of project systems development: MIDOCS, IDOCS, TOCNET; TOCNET –V; APACHE; APACHE- CIU; FA50; MIDOCS; CH53K; F-15; ICSCP; ISWICS; C-130J (i.e. Planning, Design, Implementation, Verification, Validation); Monitored and managed cross-functional customer service product teams for the fabrication and design of automated and manual test sets; Subject Matter Expert (SME) for design review meetings; front-line problem resolution team member responsible for resolving issues related to assigned DoD systems; Program of Records, Organized and managed documentation accountability of results and conclusions for technical reports for Requirement Traceability Matrix (RTM), Acceptance Test Procedure (ATP) VERIFICATION / VALIDATION TEST PROCEDURE (VTP), Environmental Stress Screening Test Procedure (ESS) Test & Evaluation Master Plan (TEMPS) System Engineering Management/Master Plan (SEMP) Statement of Work (SOW) Red black Iso test Procedure; Maximized productivity by utilizing diverse analysis and reliability studies to include corrective action development and inspection requirements; Created and maintained drawing schematics (i.e. Band Pass Filters, Test Sets Layouts); Results driven from development of BOM’S (Build Of Material); Displayed dynamic resiliency in the procurement processes of parts (i.e. computers, chassis, routers, power supplies, oscilloscopes, mac panels), materials, assessments of assembly methods and procedures for a broad spectrum of electronic, electrical, and electromechanical part, and component categories; Conducted Electro Magnetic Interface testing (EMI) at off site facilities (Wyle, Huntsville, AL).

Demonstrated confidence as a Test Development (TD) DAS Liaison, interfacing on behalf of TD with all departments within Defense, Aerospace, and customers concerning the on-time collection of articles required for test equipment development for all assigned programs which TD was assigned; Disseminated requirements to department coordinators to compile and develop resolution paths of completion; Tracked time according to project, Bases of Estimate (BOEs) and listed methods of improvement for TD to ensure timely information retrieval; Demonstrated world-class facilitation of requests for proposals, scopes of work, and/or work tasks to ensure all technical requirements for development and sustainment efforts were appropriate.

Sanmina-SCI (09/2006 - 01/2007) – Lead Engineering Technician

Huntsville, Alabama

Duties: Collaborated with multi-level engineering team to perform in-circuit troubleshooting and functional test on various encrypted electronic PCB’s. Obtained debug analysis by measuring voltage, current, digital signals and frequency with LabVIEW software; Provided customer feedback on project progress, daily process operations, and product improvements; Sustained test equipment for daily production test operations and quality.

Plasma Process (07/2005 - 09/2006) – Maintenance Technician

Huntsville, Alabama

Duties: Installed and maintained equipment facilities used for Vacuum Plasma Spray and electroforming; Wired and commissioned dry cell transformers, 20 hp air compressors, and 30ph rating from 125 KVA TO 15 KVA; Set-up and planned distribution panels and wiring; Managed and monitored assembly’s simple electrical hookup three phase and single phase; Sweated together copper pipe for supply of compressed air. Worked with power source of 120, 230, 277, and 480; Used PVC to set up exhaust fan for fumes hood in research lab; Maintained and assembled high powered furnace used for coat precious metals.

Alabama Industrial Development Training (01/2006 - Present) – Test Assessor

Huntsville, Alabama

Duties: Reviewed and trained candidates for Toyota Motor Manufacturing North Alabama (TMMNA); Supported candidates with different needs during the assessment process and graded trainees based on performance; Operated different types of tools such as nut runners, breaker bars, and torque wrenches.

College/University

Florida Institute of Technology (08/26/2011- Present)

Extended Studies Huntsville, Al

United States

Degree: Master of Science - Project Mgmt/Info Systems

Alabama Agricultural and Mechanical University (08/17/1999 - 05/08/2004)

Normal, Alabama

United States

Degree: Bachelor of Science - Major: Electrical Engineering Technology; Cumulative GPA: 3.0; Major GPA: 3.2

Skills: Multimeters, Oscilloscopes; Build Computers and Cables, Microsoft Office; C++; Electronic Workbench; Multism; AutoCAD; National Instrument LabVIEW; Network Connections, Soldering, ORCAD, AutoSketch

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